Business Solutions Center: (800)481-4700 Electric emergency/outage (24 hours): (800)895-1999 Gas emergency/gas odor (24 hours): (800)895-2999 Personal Accounts Department: (800)331-5262 Residential customer service (24 hours): (800)895-4999 Streetlight outage reporting: (800)960-6235 If there is any doubt about the authenticity of someone claiming to be with Xcel Energy and asking for payment, It is recommended to hang up and call the customer service line to speak with a legitimate account representative.