FAFSA Application and Ombudsman - United States Department of Education - Federal Student Aid
400 Maryland Avenue SW, Department of Education Building, Washington, DC 20202
Eligibility
FAFSA applications are open to individuals residing in the state of Minnesota and must:
- Demonstrate financial need (for most programs)
- Be a U.S. citizen or eligible noncitizen
- Have a valid Social Security Number
- Be enrolled or accepted for enrollment as a regular student in an eligible degree or certificate program
- Be enrolled at least half-time to be eligible for Direct Loan Program funds
- Maintain satisfactory academic progress in college or career school
- Have a high school diploma or a General Education Development (GED) Certificate or pass an exam approved by the U.S. Department of Education
- Must not owe a refund on a federal grant or be in default on a federal student loan
Required documents
Application/registration form
Hours
- Phone: 7am - 8 pm Monday
- Website: 24 hours/7 days a week
(877)557-2575
Voice·
Intake FSA Ombudsman Group
(800)433-3243
Voice·
Intake Federal Student Aid Information Center
(800)730-8913
Voice
Websitehttps://studentaid.gov/
Email[email protected]
Interpretation services
Interpreters available
Application process
Call; visit website to complete FAFSA application or submit feedback to the FSA Ombudsman Group
Fees
None for application
Service area
MN
Other Information
Hours of Operation
- Open Weekday Evenings After 5 pm
- Open Saturday or Sunday
Program Fees
- No Fee
Federal Student Aid (FSA):
- Eligible students who are planning to attend college or career school can apply for federally funded financial assistance to help pay for education beyond high school
- Visit website to submit a Free Application for Federal Student Aid (FAFSA)
- Individuals who have completed an online application, may have a dispute, or believe to have a wrong or incomplete answer from their application submission can reach the FSA Ombudsman group
- Help resolve discrepancies with loan balances/payments
- Resolve issues with Pell Grant disbursements or overpayments
- Explain loan interest and collection charges
- Identify options for resolving issues related to consolidation, service quality, default status, bankruptcy, income tax refund offsets, and other concerns
- Clarify requirements of loan deferment or forbearance, loan cancellation, or discharge
Last Assured
10/10/2025
Providing organization
United States Department of Education - Federal Student Aid
Information for the Free Application for Federal Student Aid (FAFSA) application process, ombudsman for student loans, repayment, and customer service for federal student financial aid