Transportation Ombudsman Office - Minnesota Department of Transportation
Resource Name:Transportation Ombudsman Office - Minnesota Department of Transportation
address
395 John Ireland Boulevard, Saint Paul, MN 55155
Eligibility
Open to all
Hours
8 am - 4:30 pm Monday - Friday
(651)366-3534
Voice
Interpretation services
Interpreters available
Application process
Call; visit website
Service area
MN
Other Information
Program Fees
- No Fee
- Deals with complaints about transportation issues that people have been unable to resolve through other channels. The Ombudsman is an independent, neutral, and informal official who will do fact finding on complaints and assist in finding solutions.- After reviewing the case, if the Ombudsman determines that the MNDOT made an error, was unfair, or a prior procedure had an unintended result, the findings and options will be discussed with the Commissioner who will make the final decision.- Recommendations for resolving a dispute may include making, modifying, or reversing a decision or action because a policy or procedure had an unintended result; developing or modifying a process to mitigate or eliminate future conflict; or referring disputes to those trained in alternative dispute resolution techniques.
Last Assured
12/08/2025
Providing organization
Minnesota Department of Transportation
Manages Minnesota's transportation system