Complaint Investigation, Mediation, or Advocacy - Ombudsman for Mental Health and Developmental Disabilities

Complaint Investigation, Mediation, or Advocacy - Ombudsman for Mental Health and Developmental Disabilities - State Office

100 West Lyon Avenue, Suite 106, Lake City, MN 55401

Eligibility

Anyone receiving Minnesota services from an agency or licensed facility or program for developmental disabilities, mental illness, chemical dependency, or an emotional disturbance

Required documents

Call the Regional Ombudsman or central office to obtain a Consent for Release of Information form.

Hours

8 am - 4:30 pm Monday - Friday

(651)797-1950

Fax

(651)757-1800

Voice

(800)627-3529

Voice - Minnesota Relay Service

(800)657-3506

Voice - Toll Free

https://mn.gov/omhdd/client-services/how-to-file-a-complaint.jsp

[email protected]

Application process

Call; email; visit website Use the toll free number when calling from outside of the Twin Cities or call Regional Ombudsman directly.

Service area

Description

Receives and investigates complaints concerning an agency, licensed program or facility that provides services or treatment to individuals with mental illness, developmental disabilities, chemical dependency, or an emotional disturbance. May mediate or advocate on behalf of the client to resolve the complaint. Reviews the causes and circumstances of a serious injury or death of a client.

Last assured

12/02/2025

What's Here

Mental Health and Substance Use Disorder Ombudsman Programs State Government Complaints/Ombudsman Offices Substance Use Disorder Service Provider Complaints Mental Health Facility Complaints

Providing organization

Ombudsman for Mental Health and Developmental Disabilities - State Office

Promotes the highest attainable standards of treatment, competency, efficiency, and justice for persons receiving services for mental illness, developmental disabilities, chemical dependency, and emotional disturbance in children.