Member Services and Support - HealthPartners
8170 33rd Avenue South, Minneapolis, MN 55425
Eligibility
Open to all enrolled in a HealthPartners health plan
Required documents
Health insurance card
Hours
- Member Services: 7 am - 7 pm Monday - Friday
- BabyLine Services: 24 hours/7 days a week
- Behavioral Health Navigators: 8 am - 5 pm Monday - Friday
- CareLine Services: 24 hours/7 days a week
- Nurse Navigator Program: 7 am - 7 pm Monday - Friday
(800)845-9297
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Intake Babyline
(800)883-2177
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Member Services
(952)883-5000
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Intake Member Services
(800)551-0859
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Intake Nurse Careline
(888)638-8787
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Intake Behavioral Health Navigators
(866)398-9119
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Intake Member Services
Interpretation services
Interpreters available
Application process
Call
Service area
MN
Other Information
Hours of Operation
- Open Saturday or Sunday
- Open Weekday Evenings After 5 pm
Program Fees
- No Fee
- Member Services: Customer service for members who have a HealthPartners plan. Members should call the number on the back of their member ID card or call.
- Behavioral Health Navigators: An assistance line that is staffed with professionals who can help answer questions and guide members through the behavioral health network, benefits and services.
- CareLine: An assistance line that is staffed with registered nurses available 24/7, 365 days a year, who can answer questions regarding medicines, home treatment options or whether an appointment is needed with a doctor.
- BabyLine: An assistance line that is staffed with Ob/Gyn nurses available 24/7, 365 days a year, with a focus on expectant and new parents, up to six weeks after delivery.
- Car Seat Safety Program: Learn how to use a car seat the right way and receive a convertible car seat or booster seat. Members ages eight and younger or women who are at least six months pregnant are eligible. Call Member Services to find a car seat education provider.
- Nurse Navigator Program: An assistance line that is staffed with professionals who can help answer questions regarding understanding health care and benefits and how to choose a treatment option. Call member services for assistance.
Last Assured
12/08/2025
Providing organization
HealthPartners
A nonprofit health care provider and medical and dental insurance company offering care, coverage, research, and education to its members, patients and the community.