- Provides crisis mental health services to consumers 24 hours - Services include telephone counseling, mobile (in-person)crisis intervention, follow up counseling and referral to resources, and crisis stabilization - Requests for intervention can be made by family members and community agencies - Assists with problem resolution and coordination of increasing mental health services for individuals for whom this would be helpful - Trained persons are available to the police and emergency wards to provide assessments of mental health emergencies, to develop an intervention plan, and arrange for any needed services identified in the plan