Services to customers on accounts, customer resources, budget billing, payment options etc. Follows Cold Weather Rule October 15 - April 15. - Commercial and residential customer (24 hours): (800)228-4966 - New and existing - Medical Necessity: Reconnection or continuation of service to a customer who is dependent on electric-powered equipment that must be operated continuously, or as circumstances require, as specified by a physician to avoid the loss of life, or serious medical complications requiring immediate hospitalization. Must submit a letter from physician or medical supply company. - Report an outage for lights: (800)30-POWER or (800)307-6973; online here - Report a streetlight or area light: (800)228-4966