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Health Insurance External Review Appeal - Minnesota Department of Commerce

Offers an external review of health insurance claims that have been denied by the insurance company. The external review is processed by an independent, impartial contractor. The result of the review is binding on the health insurance company, but not on the insured. In-person mediation may be available upon the request of both parties. All other reviews are based on written information submitted by both sides.

Last assured

08/06/2025

Physical Address

85 7th Place East, Suite 280, Saint Paul, MN 55101-2198

Hours

8 am - 4:30 pm Monday - Friday

Voice

(800)657-3602

Greater Minnesota only

Fax

(651)539-0105

Application process

Visit website for appeal form; call for information; select Insurance (option 1) to reach an insurance investigator

Fee

$25 filing fee; a hardship waiver may be available depending on circumstances

Required documents

Vary by service; call for information; a written explanation of the hardship is required

Eligibility

Residents in Minnesota wishing to appeal a claims denial by their health insurer

Service area

MN

Agency info

Minnesota Department of Commerce

Protects the public interest, advocate for Minnesota consumers, and serves as a trusted public resource for consumers and businesses.

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