Nonemergency Medical Transportation Services (NEMT) - Minnesota Department of Human Services

540 Cedar Street, Saint Paul, MN 55155

Eligibility

Open to all who meet one of the following criteria: - Enrolled in Emergency Medical Assistance (EMA) - Enrolled in Medical Assistance (MA) - Enrolled in Minnesota Family Planning Program (MFPP) - Enrolled in Refugee Medical Assistance (RMA) - Enrolled in state-only funded MA benefits due to residing in an institution for mental diseases (IMD) - A MinnesotaCare enrollee under the age of 19 - A pregnant person enrolled in MinnesotaCare NOTE: Those covered under the Emergency Medical Assistance (EMA) program being transported for services not related to their EMA-approved medical condition are not eligible for this program

Required documents

Application/intake form Medical Assistance/Medicaid (MA) card Medicare card proof of household income those who have restrictions must get a referral from the county worker or DHS member help desk

Hours

8 am - 6 pm Monday - Friday

(866)467-1724

Voice - Metro Counties (see Application Process)

(844)399-9466

Voice - Intake Outstate Counties (see Application Process)

(844)681-8144

Voice - Intake LOS Assessment for Special Transportation

(651)645-3982

Voice - Intake Metro Counties (see Application Process)

https://www.dhs.state.mn.us/main/idcplg/Dental-Services-Overview.doc?IdcService=GET_DYNAMIC_CONVERSION&RevisionSelectionMethod=LatestReleased&dDocName=id_008991

[email protected]

Interpretation services

Interpreters available

Application process

Visit website to locate the health plan and phone number for non-emergency medical transportation services

Fees

Paid by insurance

Service area

Description

NEMT provides Medical Assistance (MA) members with a safe, appropriate, and cost-effective mode of transportation to get to and from non-emergency medical service appointments. Members can arrange NEMT for one-way or round trips. Medical necessity determines the following types or levels of transport and ancillary services the member is certified to receive for transport to and from covered medical services. Visit website to find the phone number for health plans that offer NEMT services at https://mn.gov/dhs/people-we-serve/adults/health-care/health-care-programs/contact-us/health-plan-contacts.jsp. Health insurance providers that provide NEMT services: - Blue Plus - Health Partners - Hennepin Health - Itasca Medical Care - IMCare - Medica - PrimeWest Health - South Country Health Alliance - UCare - United Healthcare - MN Local county or tribal agency-administered NEMT includes: - Private automobiles - Volunteer drivers - Bus, taxicab, dial-a-ride, light rail, or other commercial carriers Accessibility options available to members unable to use county or tribal-administered NEMT, which include: - Ramp or lift equipped (wheelchair, scooter) - Protected - Stretcher transports

Last assured

07/28/2025

What's Here

Non-Emergency Medical Transportation Bus Fare Disability Related Transportation Mileage Reimbursements

Providing organization

Minnesota Department of Human Services

Provides or administers a variety of services to help people meet their basic needs and live as independently as possible. The state department of human services offers programs for food and nutrition, housing, income support, health care, child care assistance, and mental health.