Nonemergency Medical Transportation Services (NEMT) - Minnesota Department of Human Services
540 Cedar Street, Saint Paul, MN 55155
Eligibility
Open to all who meet one of the following criteria:
- Enrolled in Emergency Medical Assistance (EMA)
- Enrolled in Medical Assistance (MA)
- Enrolled in Minnesota Family Planning Program (MFPP)
- Enrolled in Refugee Medical Assistance (RMA)
- Enrolled in state-only funded MA benefits due to residing in an institution for mental diseases (IMD)
- A MinnesotaCare enrollee under the age of 19
- A pregnant person enrolled in MinnesotaCare
Required documents
Application/intake form
Medical Assistance/Medicaid (MA) card
Medicare card
proof of household income
those who have restrictions must get a referral from the county worker or DHS member help desk
Hours
8 am - 6 pm Monday - Friday
(651)645-3982
Voice·
Intake Metro Counties (see Application Process)
(844)399-9466
Voice·
Intake Outstate Counties (see Application Process)
(844)681-8144
Voice·
Intake LOS Assessment for Special Transportation
(866)467-1724
Voice·
Metro Counties (see Application Process)
Email[email protected]
Interpretation services
Interpreters available
Application process
Visit website to locate the health plan and phone number for non-emergency medical transportation services
Fees
Paid by insurance
Service area
MN
NEMT provides Medical Assistance (MA) members with a safe, appropriate, and cost-effective mode of transportation to get to and from non-emergency medical service appointments. Members can arrange NEMT for one-way or round trips. Medical necessity determines the following types or levels of transport and ancillary services the member is certified to receive for transport to and from covered medical services.
Visit website to find the phone number for health plans that offer NEMT services at https://mn.gov/dhs/people-we-serve/adults/health-care/health-care-programs/contact-us/health-plan-contacts.jsp. Health insurance providers that provide NEMT services:
- Blue Plus
- Health Partners
- Hennepin Health
- Itasca Medical Care - IMCare
- Medica
- PrimeWest Health
- South Country Health Alliance
- UCare
- United Healthcare - MN
- Private automobiles
- Volunteer drivers
- Bus, taxicab, dial-a-ride, light rail, or other commercial carriers
- Ramp or lift equipped (wheelchair, scooter)
- Protected
- Stretcher transports
Last Assured
07/28/2025
Providing organization
Minnesota Department of Human Services
Provides or administers a variety of services to help people meet their basic needs and live as independently as possible. The state department of human services offers programs for food and nutrition, housing, income support, health care, child care assistance, and mental health.