Mayor and City Council Members: Member contact information City Departments: - Administration: Manages the functions of all city departments and oversees the implementation of the City Council's policies and decisions. Responsible for human resource activities, labor relations, elections, communications, recycling, community development, finances, and general government administration. - Public Works: Responsible for planning, design, construction, operation, and maintenance of all city roads, water and sewer systems, storm sewers, and city-owned equipment. Consists of three divisions such as the street, utility, and parks. Older adults ages 65 and older may be eligible for reduced water rates. Visit the website for an application. Located at 649 5th Street. Hours of Operation: 7 am - 3:30 pm Monday - Friday. Intake: (651)459-3730. After-hours emergency (651)439-9381.

The federal Lifeline and the state Telephone Assistance Program (TAP) provide a monthly discount on phone bills, including cell phones. Lifeline is a discount of approximately $9.25, which can be used for wireless phones, broadband internet, home phones, or a bundle. Some cellular companies may provide free cellular phones, and additional discounts or minutes. TAP is a discount of $7 that can only be used for home phones. Those living on federally recognized tribal lands/reservations can receive additional discounts. Customers cannot receive multiple discounts (landline and wireless, or two wireless). Only one discount per household is allowed. The discount continues for as long as the consumer remains eligible, but eligibility must be certified on an annual basis. While all local telephone companies offer TAP, not all local telephone companies are required to offer Lifeline. The following wireless companies offer the Lifeline program: - Access Wireless: (866)594-3644 - American Assistance: (877)266-7212 - Assist Wireless: (855)392-7747 - Assurance Wireless: (888)321-5880 - enTouch Wireless: (866)488-8719 - Life Wireless: (888)543-3620 - North American Local: (877)200-1367 - SafeLink Wireless: (800)723-3546 - StandUp Wireless: (800)544-4441 - Tag Mobile: (866)959-4918 - Tempo Telecom: (877)822-8501 - TerraCom Wireless: (888)716-8880 - T-Mobile Wireless: (800)937-8997 - TruConnect: (800)430-0443 The list is periodically updated; visit website for the most up to date information.

Energy Cents Coalition administers two affordability programs: - Xcel Energy's customers may be eligible for the Power ON Program for electricity bills and Gas Affordability Program for gas bills - Greater Minnesota Gas customers may be eligible for Gas Affordability Program for gas bills Both Power ON and the Gas Affordability Program: - Require the customer to make a monthly payment on their bill. The programs are designed to make utility bills more affordable, to encourage customers to make consistent payments, and to lower the costs associated with the utility's attempts to collect payments from customers with limited resources. - In exchange for a monthly payment, the programs provide the customer with a discount so that a fixed percentage of income goes to the utility bill. The discount is based on usage and income. - Puts the customer on a leveled payment - Individuals can call or visit website to find if applications are currently being accepted

- Provides help with heating bills and related heating repairs - Energy Conservation and Education - Budget Counseling - Financial Assistance - Social Service Information and Referral

- Provides help with heating bills and related heating repairs - Energy Conservation and Education - Budget Counseling - Financial Assistance - Social Service Information & Referral

Discounted internet access offered through a partnership with Mobile Beacon. Plans are prepaid with no credit check or hidden fees. No data caps or throttling apply.

Offers financial assistance to income-eligible Xcel Energy electric customers with medically necessary equipment (oxygen equipment, various monitoring devices, refrigeration for insulin, required air conditioning, etc.) This program limits the amount customers must contribute to their electric bills and includes a past-due forgiveness component. Individuals must agree to a payment plan

Unlimited internet service is provided at an individual's home. It also offers portable internet access for compatible phones and tablets.

Discounted internet access offered through a partnership with Mobile Beacon. Plans are prepaid with no credit check or hidden fees. No data caps or throttling apply.

CARE Program Offers two discount options for customers: Flat Discount: A monthly $20 discount for customers who qualify for Minnesota Power's Residential Service Income- and Usage-Qualified Discount or Minnesota's Energy Assistance Program (EAP), who are also of senior age or living with a disability, will be automatically enrolled. Customers must apply and qualify for EAP in order to keep their CARE discount for more than one year. Affordability Discount: This discount requires a quick one-page application. Funds are limited and are offered first-come first-served. Discount applies if customers spend more than 3% of their annual income on electric bills. This program is at maximum capacity and applications are closed. A waiting list is available. If funding becomes available, a representative from Minnesota Power will contact customers in the order received. Energy Partners Partnership with community action programs to provide in-home energy assessment to low income customers

Free phone service for those that are low income or in qualifying state or government programs. Qualifying individuals may be eligible for a free cell phone. Telephone Nation will deliver cell phones by mail or in person depending on staff availability.

- Provides help with heating bills and related heating repairs - Energy Conservation & Education - Budget Counseling - Financial Assistance - Social Service Information & Referral

The Dean of Students Office coordinates resources to assist students facing challenges while in school. A case manager can work with students to provide resources on and off-campus. Provides resources such as: - Care Team Student Emergency Assistance Grant of $500 - $1000 for eligible students facing an emergency situation - Child care - Community resources for financial assistance - Food resources - Health insurance - Housing - Legal resources - Mental health services - Technology or internet access - Transportation

- Hennepin County Social Worker available to provide information and referral for housing, mental, physical and chemical health, shelter, state, federal and local programs. 9 am - 11:30 am Tuesday - Thursday - Hennepin County financial assistance eligibility screening, 9 am - 11:30 am Friday - Open Access: provides voicemail access 9 am - 12 noon Monday and lifeline (free cell phone) registration 10 am - 12 noon Tuesday - Representatives from the Department of Veterans Affairs are available to discuss benefits eligibility with veterans. 8:30 am - 10:30 am Thursday - SNAP assistance 8 am - 3 pm Tuesday, Thursday, and Friday