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Works with individuals enrolled in a health care plan for their Medical Assistance and MinnesotaCare health benefits to resolve service-related issues, ensuring access to medically appropriate services. Provides support to General Relief recipients, including those receiving county-funded cash grants and emergency assistance, by addressing disputes and complaints through mediation, negotiation, education, or referrals to appropriate agencies or legal services. Offers guidance on the complaint and appeal processes available through health plans and the state. Educates consumers about their rights, relevant laws, regulations, and health care financing through written materials, consultations, or public speaking. Advocates for legislative and systemic reforms in health care and social services to better meet consumer needs.

Receives and investigates complaints concerning an agency, licensed program or facility that provides services or treatment to individuals with mental illness, developmental disabilities, chemical dependency, or an emotional disturbance. May mediate or advocate on behalf of the client to resolve the complaint. Reviews the causes and circumstances of a serious injury or death of a client.

Receives and investigates complaints concerning an agency, licensed program or facility that provides services or treatment to individuals with mental illness, developmental disabilities, chemical dependency, or an emotional disturbance. May mediate or advocate on behalf of the client to resolve the complaint. Reviews the causes and circumstances of a serious injury or death of a client.

Receives and investigates complaints concerning an agency, licensed program or facility that provides services or treatment to individuals with mental illness, developmental disabilities, chemical dependency, or an emotional disturbance. May mediate or advocate on behalf of the client to resolve the complaint. Reviews the causes and circumstances of a serious injury or death of a client.

Receives and investigates complaints concerning an agency, licensed program or facility that provides services or treatment to individuals with mental illness, developmental disabilities, chemical dependency, or an emotional disturbance. May mediate or advocate on behalf of the client to resolve the complaint. Reviews the causes and circumstances of a serious injury or death of a client.

The Office of the Foster Youth Ombudsperson handles complaints from anyone, prioritizing concerns about young people's rights, care, safety, and placement in Minnesota foster care, including youth in Extended Foster Care and those who have recently aged out of care. Services may include: - Communicate what happens after a complaint is submitted - Consider all sides of a question in an impartial way - Follow requirements for confidentiality and data privacy - Help to answer questions about rights in foster care - Investigate complaints in a fair and neutral manner - Listen to people in foster care about concerns and complaints - Make recommendations to agencies and workers - Provide information and resources - Write reports to the governor, legislature, and the public

An independent state agency that works to preserve individual rights for all who are living in a long-term care community. Serves individuals needing or receiving long-term care through complaint investigation, advocacy, and education. Services provided: - Advocates for reform through state and federal legislation and the health care and social services system to better meet consumer needs - Investigates complaints and works to resolve disputes between consumers and nursing homes, boarding care homes, adult foster care, housing with services/assisted living residences, home care agencies, hospitals and government agencies through mediation, negotiation, education or referral to appropriate state or federal enforcement agencies or legal services - Provides information and education about consumers' rights, laws and regulations, and the financing of health care and long-term care services through written materials, individual consultation, or public speaking

Receives and investigates complaints concerning an agency, licensed program or facility that provides services or treatment to individuals with mental illness, developmental disabilities, chemical dependency, or an emotional disturbance. May mediate or advocate on behalf of the client to resolve the complaint. Reviews the causes and circumstances of a serious injury or death of a client.

- Assistance to Minnesota businesses and local governments to maintain compliance with new and existing environmental requirements, to reduce or eliminate the amounts of emissions and waste generated, and to reduce regulatory burdens - Educational opportunities such as workshops, trainings, events, printed materials, and informational mailings - Small Business Environmental Ombudsman: Reviews environmental regulatory activities to ensure that they are fair, reasonable, and appropriate for small businesses, investigates and assists in the resolution of complaints and disputes, and acts as a contact for small businesses looking for financial resources.

Receives and investigates complaints concerning an agency, licensed program or facility that provides services or treatment to individuals with mental illness, developmental disabilities, chemical dependency, or an emotional disturbance. May mediate or advocate on behalf of the client to resolve the complaint. Reviews the causes and circumstances of a serious injury or death of a client.

Receives and investigates complaints concerning an agency, licensed program or facility that provides services or treatment to individuals with mental illness, developmental disabilities, chemical dependency, or an emotional disturbance. May mediate or advocate on behalf of the client to resolve the complaint. Reviews the causes and circumstances of a serious injury or death of a client.

Information line staffed by specialists answering questions, providing resources and referral to government offices, and/or research the request of the inquirer. Frequently requested information is available by phone recordings 24 hours/7 days a week. U.S. Government services and information include: - Apply for passports or renew a passport - Consumer issues on when services go wrong, purchases, and how to be a safe consumer - Disability programs and services - Disaster and emergencies on how to prepare for, and recover from disasters - Education programs including primary, secondary, and higher education - Government agencies and elected officials within federal, state, and local government - Government benefits, grants, and loans - Health resources from the government - Housing resources - Jobs and unemployment - Laws and legal issues on reporting, research U.S. laws, and file a complaint against the government - Military and veteran programs - Money and taxes - Questions about U.S., programs and most requested facts - Small business startup, get financing help and more - Travel and immigration information - Voting and elections on common questions and processes

Receives and investigates complaints concerning an agency, licensed program or facility that provides services or treatment to individuals with mental illness, developmental disabilities, chemical dependency, or an emotional disturbance. May mediate or advocate on behalf of the client to resolve the complaint. Reviews the causes and circumstances of a serious injury or death of a client.

- Deals with complaints about transportation issues that people have been unable to resolve through other channels. The Ombudsman is an independent, neutral, and informal official who will do fact finding on complaints and assist in finding solutions. - After reviewing the case, if the Ombudsman determines that the MNDOT made an error, was unfair, or a prior procedure had an unintended result, the findings and options will be discussed with the Commissioner who will make the final decision. - Recommendations for resolving a dispute may include making, modifying, or reversing a decision or action because a policy or procedure had an unintended result; developing or modifying a process to mitigate or eliminate future conflict; or referring disputes to those trained in alternative dispute resolution techniques.

Works with families to ensure that agency decisions, acts, rules, programs, procedures, and other policies are in compliance with the laws that protect children of color in the Minnesota child protection system. The types of problems dealt with include: - Child protection matters such as child out-of-home placement or foster care issues - Failure to comply with the Indian Child Welfare Act or the Minnesota Indian Family Preservation Act - Social service issues such as delays in service provision, lack of service provision, or failure to provide interpreters during intake, investigations, meetings, court appearances, etc. - Unjust or discriminatory treatment by child protection services - Accepts complaints on child protection and investigates active child protection and CHIPS cases to ensure state and federal child protection and child placement laws are followed