Protects the health, safety, and rights of individuals receiving services by ensuring providers meet minimum standards of care and physical environment. The program addresses complaints related to child care and children's residential facilities, including issues of licensing, cleanliness, safety, treatment of residents, quality of care, fees, and conduct of personnel. It also involves the licensing and regulation of child care providers, children's group homes, and foster homes, including reviewing applications, issuing or denying licenses, inspecting facilities for compliance, and taking disciplinary action for noncompliance. Investigate licensing violations and possible maltreatment at: - Adult day care centers - Child care centers - Children's residential facilities - Home and community-based services for people who are age 65 or older or have disabilities - Licensed private agencies - Mental health programs - Residential and outpatient services for people with substance use disorders

Receives and investigates complaints concerning an agency, licensed program or facility that provides services or treatment to individuals with mental illness, developmental disabilities, chemical dependency, or an emotional disturbance. May mediate or advocate on behalf of the client to resolve the complaint. Reviews the causes and circumstances of a serious injury or death of a client.

Receives and investigates complaints concerning an agency, licensed program or facility that provides services or treatment to individuals with mental illness, developmental disabilities, chemical dependency, or an emotional disturbance. May mediate or advocate on behalf of the client to resolve the complaint. Reviews the causes and circumstances of a serious injury or death of a client.

Receives and investigates complaints concerning an agency, licensed program or facility that provides services or treatment to individuals with mental illness, developmental disabilities, chemical dependency, or an emotional disturbance. May mediate or advocate on behalf of the client to resolve the complaint. Reviews the causes and circumstances of a serious injury or death of a client.

Receives and investigates complaints concerning an agency, licensed program or facility that provides services or treatment to individuals with mental illness, developmental disabilities, chemical dependency, or an emotional disturbance. May mediate or advocate on behalf of the client to resolve the complaint. Reviews the causes and circumstances of a serious injury or death of a client.

Receives and investigates complaints concerning an agency, licensed program or facility that provides services or treatment to individuals with mental illness, developmental disabilities, chemical dependency, or an emotional disturbance. May mediate or advocate on behalf of the client to resolve the complaint. Reviews the causes and circumstances of a serious injury or death of a client.

Receives and investigates complaints concerning an agency, licensed program or facility that provides services or treatment to individuals with mental illness, developmental disabilities, chemical dependency, or an emotional disturbance. May mediate or advocate on behalf of the client to resolve the complaint. Reviews the causes and circumstances of a serious injury or death of a client.

Receives and investigates complaints concerning an agency, licensed program or facility that provides services or treatment to individuals with mental illness, developmental disabilities, chemical dependency, or an emotional disturbance. May mediate or advocate on behalf of the client to resolve the complaint. Reviews the causes and circumstances of a serious injury or death of a client.

Receives and investigates complaints concerning an agency, licensed program or facility that provides services or treatment to individuals with mental illness, developmental disabilities, chemical dependency, or an emotional disturbance. May mediate or advocate on behalf of the client to resolve the complaint. Reviews the causes and circumstances of a serious injury or death of a client.