- Certified health insurance counselors assist and provide one-on-one assistance with Medicare, Medical Assistance, Medicare supplemental insurance including health maintenance organizations (HMOs), long-term care insurance, Medicare Advantage, Medicare Savings Programs, other health insurance options, special enrollment and entitlement situations, applications and appeal assistance with Medicaid programs, military health benefits, Federal Employee Health Plan, Railroad Employee Health Plan, COBRA, ERISA - Comprehensive information on community programs, services, and housing referrals for seniors and caregivers - Help to organize medical bills, assist with filing and appealing claims and sending claims in for review, reconsideration, or appeals, where appropriate, and assist with applications - Outreach and educational opportunities for older adults, caregivers, and professionals - Provide assistance in locating information on and completing applications for prescription drug coverage options/prescription discount programs - Provide Senior Surf Days for free basic computer and internet training to seniors and caregivers - Staff and volunteers offer to research referrals and follow-up to assure connection was made with appropriate referral sources

- Statewide information and assistance program for seniors - Will also assist people of any age in locating information on and completing applications for prescription drug coverage options/prescription discount programs and pharmaceutical companies' free drug programs.

Provides information and referrals to callers with questions about health insurance in general, COBRA, underwriting, and other health insurance related issues. Provides general information to the public on HMOs - Health Maintenance Organizations. Handles HMO complaints from the general public and health providers. The complaint form can be found online; along with more information about the complaint process.

- Statewide information and assistance program for seniors - Will also assist people of any age in locating information on and completing applications for prescription drug coverage options/prescription discount programs and pharmaceutical companies' free drug programs.