Patients who need to speak with a financial counselor, need cost of care estimates or determine if they may qualify for financial assistance to pay for procedures may reach out about options. Financial counselors can help individuals understand patients' responsibilities and may offer no-interest payment plans. Options may include: - Discount Program: Individuals who are uninsured or underinsured and have incomes less than 200% of the Federal Poverty Guideline may be eligible for getting help to pay their medical bill - CarePayment: Help patients to make affordable financing options available (at no cost) to our patients who need help paying their medical bills over time.

Patients who need help paying their bills or prescriptions can call to discuss special circumstances or request a payment plan: - Allina Partners Care Program: Provides assistance to patients who do not qualify for Medical Assistance or MinnesotaCare in Minnesota, or BadgerCare in Wisconsin, and whose annual incomes are at or below 275 percent of the federal poverty level - Uninsured Discount Program: Provides a discount on medically necessary hospital charges for individuals who do not qualify for Medicaid or Allina Health Partners Care - MedCredit Financial Services: Provides a financing option to patients who can't afford to pay high monthly payments for their medical bills over a short period of time - Prescription Assistance Programs: Patients can speak to staff or contact an Allina Health health care provider to send a referral letter to the program

Patients without health insurance or who otherwise demonstrate an inability to pay for healthcare services received may qualify for various financial assistance programs.

Family medical clinic: - Acute illness evaluation - Childhood/adult immunizations - Diabetes management - General physical exams - Obstetrics/gynecology - Pediatrics - Podiatry/foot care - Sports medicine/physicals

Provides comprehensive care management and coordination for older adults and people with chronic or complex health conditions. Support patients and caregivers by answering questions, facilitating communication among providers, helping implement individualized care plans, identifying community resources, supporting transitions of care, assisting with paperwork, and participating in care planning and conferences as needed.

- Dermatology - Medication therapy management - Occupational therapy - Physical therapy - Podiatry - Speech-language pathology - Western OB/GYN: Breast and ovarian cancer screening, contraception counseling, gynecologic care, osteoporosis screening and consultation, pap smears, cervical cancer screening, and ultrasounds

Patients who need to speak with a financial counselor, need cost of care estimates or determine if they may qualify for financial assistance to pay for procedures, may reach out about options. Financial counselors can help individuals understand patients' responsibilities and may offer no-interest payment plans. Other options may include: - Discount Program: Individuals who are uninsured or underinsured and have incomes less than 300% of the Federal Poverty Guideline may be eligible for help to pay their medical bills - Elevate Patient Financial Solutions: Help patients without medical insurance find resources to help pay for medical bills

Patients who need to speak with a financial counselor, need cost of care estimates or determine if they may qualify for financial assistance to pay for procedures may reach out about options. Financial counselors can help individuals understand patients' responsibilities and may offer no-interest payment plans. Other options may include: - Financial Clearance Call Center: Patients may request financial counseling to get an explanation on payment options, evaluate financial needs, and inform about government assistance - Patient Account Services: Patients who are experiencing financial hardship can reach out to Patient Account Services to see what options they may have to qualify for Financial Assistance Application program and other local grants and/or charities

Provides specialty medical services, including: - Amputation rehabilitation - Audiology - Brain injury services - Breast cancer screenings - Breastfeeding - Cardiac rehabilitation - Dementia memory loss testing - Family birthing center - Genetic counseling - Gynecology - Hospice care - Imaging and radiology - Intensive care unit - Neurology - Occupational therapy - Orthopedics - Pediatrics - Pharmacy - Physical therapy - Pulmonary rehabilitation - Respiratory therapy - Spine care - Vascular center - Women and children services - Wound clinic

- Financial Assistance Program: For patients whose insurance coverage and/or ability to pay medical bills is limited. Provides a discount on bills for emergent and medically necessary care. The program may cover current and outstanding bills and may remain in effect for 12 months after enrollment. - Uninsured Discounts: Patients without insurance coverage are eligible for a discount for medically necessary services

Offers a discount program for eligible patients and a payment plan option for any balance not covered by the discount. The program cannot be used for dental or pharmacy bills. Program assistance is based on: - Assets, such as property or savings accounts - Family size - Income - Liabilities, such as bills or regular payments due Individuals may apply even if they have insurance coverage.

Outpatient clinic offers the following services: - Allergy clinic - Amputation Care - Audiology services with on-site staff for hearing exams and ordering of hearing aids - Cancer Care - Laboratory Services - Mental health services with on-site staff and telemedicine capability linked to providers in Minneapolis - MOVE! Program - Nutrition - Optometry - Pharmacy - Primary care including chronic disease management, patient education and health promotion - Radiology/Imaging - Rheumatology - Social work - Tele-healthcare - Whole health coaching

- Charity Care: Offers financial help to patients who cannot pay all or part of their medical bills. 50-100% of the bill may be paid. - Pharmacy Assistance Fund: Provides one-time (once a year) prescription assistance to patients experiencing financial hardship. Request must not exceed $500. - Uninsured Discount: Provides a discount on medically-needed services for uninsured patients

Provides professional services, support, and individualized health care in the home setting. Services available include: Home Health Aide: - Daily Living Activity Assistance: Ambulation, bathing, dressing, eating, grooming, toileting, and transferring - Exercises and range of motion Homemaker: - Dusting - Laundry - Light housework - Meal preparation - Shopping Skilled Care: - Medical social services - Nursing Services: Comprehensive terminal care, infusion therapy, medication supervision, newborn bili-blanket therapy, teaching, vein puncture for lab tests, and wound care - Rehabilitative Therapy Services: Occupational, physical, and speech Hospice Program: - Hospice care can be given in the patient's home, a hospital, nursing home, or private hospice facility. - Nurse on-call 24 hours/7 days a week. - Enables patients to continue an alert, pain-free life and to manage other symptoms so that their last days may be spent with dignity and quality.

Emergency assistance fund for costs associated with receiving medical care, available once per calendar year per applicant. Support is provided in paying medical bills ($500 maximum), transportation, and lodging ($200 maximum for both) for family hospital visits which are for one-time unexpected emergency type situations.

Patient Call Center: (612)467-1100 Applying for and determining eligibility for VA health care benefits: Apply online or complete an Application for Health Care Benefits (Form 10-10EZ) and mail to Minneapolis VA Health Care System, Patient Access Center (17A1), One Veterans Drive, Minneapolis, MN 55417. (877)-222-VETS, 7 am - 7 pm Monday - Friday. Visit website for more information https://www.minneapolis.va.gov/patients/eligibility.asp or https://www.choose.va.gov/health/ Scheduling Appointments: Visit website for detailed information on how to make an appointment by phone or online https://www.minneapolis.va.gov/patients/appointments.asp. AudioCare provides the option to cancel, confirm, or reschedule an existing appointment 24 hours/7 days a week, (855)560-1721. Access to Care website provides information to help decide the best VA location to receive care, https://www.accesstocare.va.gov/ Lodging Options: There are several choices in overnight accommodation and transportation for patients or families of military service members being treated at the Minneapolis VA Medical Center. For assistance and complete information, call the Lodging Office (866)414-5058 ext. 4289 or (612)467-4289, 8 am - 4:30 pm Monday - Friday. Visit website for more information https://www.minneapolis.va.gov/visitors/visi_lodging.asp Veterans Health Identification Card (VHIC): The VHIC is issued only to veterans who are eligible for VA medical benefits and only for the purpose of identification and check-in for VA medical appointments. Veterans do not need a VA identification card to access VA health care. Visit the Eligibility & Enrollment Desk in the Flag Atrium near the main entrance, or call (877)222-8387. Advance Directives: A legal form that helps doctors and family members understand the patients wishes about medical and mental health care. Customer Service/Patient Advocates: Provides personal attention and works on behalf of veterans and their families and caregivers to address and resolve important issues related to individuals concerns and rights as a patient. Compliments, complaints or concerns about patient care quality and safety can be directed to Patient Advocates at (612)467-2106. Billing and Insurance: (866)347-2352 Release of Information: Processes requests for medical records and assists providers with completing forms for patients. The Release of Information Office is located in the basement between the center elevators and the outpatient elevators, room BR-105, across from the Blood Draw clinic, (612)467-1992, fax number is (612)467-2197. Caregiver Support Program: Caregiver Support Program (612)467-5405, Caregiver Support Line (855)260-3274, and Services For Family Caregivers of Veterans, Minneapolis (612)467-5405, Saint Cloud (320)252-1670 ext. 7283. Chaplain Service: Offers pastoral care and spiritual counseling to all patients, their families, and the hospital staff. Worships services are held every day of the week and Chaplains are available for individual visits, Chaplain Service Office, First Floor, Flag Atrium, (612)467-2027 ext. 31-2027, 8 am - 4:30 pm Monday - Friday. Community Care: Provides Veterans with local care in the community through approved non-VA medical providers for the Minneapolis VA Health Care System and VA Clinics. Veterans may be able to go to a non-VA provider using VA coverage for certain types of health services that are not provided by the VA, (612)467-6565 or (877)881-7618, 8:30 am - 3:30 pm Monday - Friday.

Mayo Clinic provides support for individuals unable to pay for medically necessary care. This includes: - Fair and consistent billing and collection practices, including charitable care and financial assistance policies and a standard application process - Providing extended payment plan options and medically necessary services at reduced rates or at no cost for patients eligible for financial assistance - Provides emergency care, regardless of ability to pay

Patients who need to speak with a financial counselor, need cost of care estimates or determine if they may qualify for financial assistance to pay for procedures may reach out about options. Financial counselors can help individuals understand patients' responsibilities and may offer no-interest payment plans. Other options may include: ?- Discount Program: Individuals who are uninsured or underinsured and have incomes less than 150% of the Federal Poverty Guideline may be eligible for getting help to pay their medical bill

Provides information, resources, and support needed to move life forward. These partners help navigate the challenges of Multiple Sclerosis (MS) unique to each individual's situation. In addition to connections to other MS Society services navigators: - Assess for personalized case management through the Edward M. Dowd Personal Advocate Program Provide crisis intervention in times of need - Help provide wellness strategies that can improve quality of life including suggestions on diet, exercise, emotional well-being, and connection to local resources - Navigate through the complexities of finding healthcare providers, benefits, insurance and access to coverage, and employment - Offer financial assistance with obtaining durable medical equipment and aids for daily living, emergency financial assistance for help with housing or utility shut off, respite care, chores, home modifications, and more. Will assist individuals with future planning.

Offers a discount program for eligible patients and a payment plan option for any balance not covered by the discount. The program cannot be used for dental and pharmacy bills and charges. Program assistance is based on: - Assets, such as property or savings accounts - Family size - Income - Liabilities, such as bills or regular payments due Individuals may apply even if they have insurance coverage.

Patients who need to speak with a financial counselor, need cost of care estimates or determine if they may qualify for financial assistance to pay for procedures may reach out about options. Financial counselors can help individuals understand patients' responsibilities and may offer no-interest payment plans. Other options may include: Charity Care/Financial Assistance: Intended to assist those low-income, underinsured, and/or uninsured individuals who cannot otherwise pay full charges as determined under the hospital's qualification criteria. It should take into account each individual's ability to contribute to the cost of his or her care. Good Faith Estimate: Under the law, healthcare providers need to give patients who don't have insurance or who are not using insurance an estimate of the bill for medical items and services. This service is for those who receive a bill that is at least $400 more than the Good Faith Estimate.

Fairview Financial Assistance Program covers charges for most Fairview hospital-based and clinic-based services. Charity Care may be available for households with income at or below 400 percent of the Federal Poverty Guidelines. Before applying for the program, households must first apply for help with the county or state. Discount on medically-needed hospital services available for uninsured households. Households who receive the uninsured discount may also apply for Fairview's Financial Assistance program.

Patients who need to speak with a financial counselor, need cost of care estimates or determine if they may qualify for financial assistance to pay for procedures may reach out about options. Financial counselors can help individuals understand patients' responsibilities and may offer no-interest payment plans. Other options may include: ?- Discount Program: Individuals who are uninsured or underinsured and have incomes less than 250% of the Federal Poverty Guideline may be eligible for getting help to pay their medical bill ?- Elevate Patient Financial Solutions: Help patients without medical insurance find resources to help pay for medical bills

- Charity Care: Offers financial help to patients who cannot pay all or part of their medical bills. 50-100% of the bill may be paid. - Pharmacy Assistance Fund: Provides one-time (once a year) prescription assistance to patients experiencing financial hardship. Request must not exceed $500. - Uninsured Discount: Provides a discount on medically-needed services for uninsured patients

Offers financial assistance for any emergency and any other medically necessary services provided and billed through the centralized Patient Financial Services. Financial assistance can range from a reduction amount of the balance up to complete forgiveness of the balance outstanding, for patients demonstrating a financial need. Kittson offers financial assistance under its Community Care Policy. Community Care will be given to an individual whose total income meets income guidelines.