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Provides information about patient's financial responsibility, rates, billing, services provided, and payment options. Services may include: - Discount rates based on household size and income limits - Financial Assistance program for the uninsured and underinsured - Insurance plans accepted and billing information - Request for an estimate of services

Patients who need to speak with a financial counselor, need cost of care estimates, or determine if they may qualify for financial assistance to pay for procedures, may reach out about options. Financial counselors can help individuals understand patients' responsibilities and may offer no-interest payment plans. Other options may include: ?HealthPartners Clinics Financial Assistance Program: Available to patients unable to pay for emergency and other medically necessary care. Contact about a bill, talk about the cost of care, billing collection issues, or the financial assistance program.

- Charity Care: Offers financial help to patients who cannot pay all or part of their medical bills. 50-100% of the bill may be paid. - Pharmacy Assistance Fund: Provides one-time (once a year) prescription assistance to patients experiencing financial hardship. Request must not exceed $500 - Uninsured Discount: Provides a discount on medically-needed services for uninsured patients.

Contracts with Change Healthcare to assist patients with Minnesota Healthcare Program or Hennepin Healthcare Charity Care applications. Representatives can be accessed at the Clinic & Specialty Center, Whittier Clinic, or Brooklyn Park Clinic. MNsure Enrollment On the MNsure marketplace, individuals can find, compare, and choose healthcare coverage, including commercial health insurance plans and low-cost or free plans through government programs. A financial counselor can help complete the online application. If eligible for a government program such as Medical Assistance or Minnesota Care, individuals may enroll through MNsure year-round. Uncompensated Care Enrollment If not eligible for coverage through MNsure, individuals may qualify for the Uncompensated Care discount program. The program provides discounted care based on family size and annual household income. A financial counselor can answer program questions and help complete the application. Find a list of individual Hennepin Healthcare providers covered by the HHS FAP here.The following list of Clinics/Providers are not covered by the HHS FAP. This list is subject to change.

Offers financial assistance for any emergency and any other medically necessary services provided and billed through the centralized Patient Financial Services. Financial assistance can range from a reduction amount of the balance up to complete forgiveness of the balance outstanding, for patients demonstrating a financial need. Partners with Elevate Patient Financial Solutions to provide financial assistance for uninsured patients who have incurred or will incur medical expenses at Sanford. Elevate provides a patient-focused approach identifying the most appropriate assistance from a variety of resources. Services provided are free.

Offers an income-based financial assistance program for any emergency and any other medically necessary services provided and billed through the centralized Patient Financial Services and available to patients with medical bills. Financial assistance applies to both hospital and clinic balances. Applicants must meet income guidelines to qualify for assistance.

Patients who need help paying their bills or prescriptions can call to discuss special circumstances or request a payment plan: - Allina Partners Care Program: Provides assistance to patients who do not qualify for Medical Assistance or MinnesotaCare in Minnesota, or BadgerCare in Wisconsin, and whose annual incomes are at or below 275 percent of the federal poverty level - Uninsured Discount Program: Provides a discount on medically necessary hospital charges for individuals who do not qualify for Medicaid or Allina Health Partners Care - MedCredit Financial Services: Provides a financing option to patients who can't afford to pay high monthly payments for their medical bills over a short period of time - Prescription Assistance Programs: Patients can speak to staff or contact an Allina Health health care provider to send a referral letter to the program

Patients who need to speak with a financial counselor, need cost of care estimates, or determine if they may qualify for financial assistance to pay for procedures, may reach out about options. Financial counselors can help individuals understand what patients' responsibilities will be, and may offer no-interest payment plans. Other options may include: - Discount Program: Individuals who are uninsured or underinsured and have incomes less than 250% of the Federal Poverty Guideline may be eligible for help to pay their medical bills - Elevate Patient Financial Solutions: Help patients without medical insurance find resources to help pay for medical bills

Offers financial services, including speaking with a financial counselor, cost of care estimates, or assistance determining if an individual qualifies for financial assistance. Financial counselors can help individuals understand patients' responsibilities and may offer no interest payment plans. Other options may include: - Discount Program: Individuals who are uninsured or underinsured and have incomes less than 250% of the Federal Poverty Guideline may be eligible for help to pay their medical bill

Patients who need to speak with a financial counselor, need cost of care estimates, or determine if they may qualify for financial assistance to pay for procedures may reach out about options. Financial counselors can help individuals understand what patients' responsibility will be, and may offer no interest payment plans. Other options may include: - Discount Program: Individuals who are uninsured or underinsured and have incomes less than 250% of the Federal Poverty Guideline may be eligible for getting help to pay their medical bill - Elevate Patient Financial Solutions: Help patients without medical insurance find resources to help pay for medical bills

Assists patients in resolving their account balance if they cannot be paid in full. - Bank Loan: Co-signed by Olmsted Medical Center and provided at 0% interest. Balance owed must be greater than $250. Loan cannot be applied to cosmetic services. - Extended Payments: Monthly payments based upon the total balance - Financial Assistance: Offered to individuals who are unable to pay for their medical services. Eligibility is based upon household income and assets as well as the number of people in the household against current guidelines.

Patients who need to speak with a financial counselor, need cost of care estimates, or determine if they may qualify for financial assistance to pay for procedures, may reach out about options. Financial counselors can help individuals understand what their responsibilities will be, and may offer no-interest payment plans. Other options may include: - Discount Program: Individuals who are uninsured or underinsured and have incomes less than 250% of the Federal Poverty Guideline may be eligible for getting help to pay their medical bill - Elevate Patient Financial Solutions: Help patients without medical insurance find resources to help pay for medical bills

Patients who need help paying their medical bills and need financial counseling: - Financial Clearance Call Center: Patients may request financial counseling to get an explanation on payment options, evaluate financial needs, and be informed about government assistance - Patient Account Services: Patients who are experiencing financial hardship can reach out to Patient Account Services to see what options they may have to qualify for the Financial Assistance Application program and other local grants and/or charities

Patients who need to speak with a financial counselor, need cost of care estimates or determine if they may qualify for financial assistance to pay for procedures may reach out about options. Financial counselors can help individuals understand patients' responsibilities and may offer no-interest payment plans. Other options may include: - AblePay: Patients can save up to 13% on their out-of-pocket medical expenses, including copays, deductibles, and coinsurance - ClearBalance: Revolving credit account available to make payments over an extended period of time* for your medical expenses - Discount Program: Individuals who are uninsured or underinsured and have incomes less than 250% of the Federal Poverty Guideline may be eligible for help to pay their medical bills

Patients interested in knowing the cost of care, estimates of procedures, are interested in applying for financial assistance to help pay for procedures, or have questions about a bill, can contact the billing and financial department. Program options include: - Financial Assistance: Based on income, resources, and ability to pay for those uninsured, underinsured, or whose insurance coverage status is not known - Payment Plans: Offers flexible payment options to help patients manage out-of-pocket expenses, regardless of insurance status. Monthly payment plans are interest-free and payments must be 4% of the patient's total balance.

Patients can discuss with the Billing Office about questions relating to: - Financial support or assistance - Estimate the cost of medical care before a visit - Lakeview Hospital Standard Charges or hospital-based clinics - Out-of-pocket cost based on insurance provider - Self-pay discount or other financial assistance for uninsured patients

- Financial Assistance Program: For patients whose insurance coverage and/or ability to pay medical bills is limited. Provides a discount on bills for emergent and medicaly necessary care. The program may cover current and oustanding bills and may remain in effect for 12 months after enrollment. - Uninsured Discounts: Patients without insurance coverage are eligible for a discount for medically necessary services

Patient Call Center: (612)467-1100 Applying for and determining eligibility for VA health care benefits: Apply online or complete an Application for Health Care Benefits (Form 10-10EZ) and mail to Minneapolis VA Health Care System, Patient Access Center (17A1), One Veterans Drive, Minneapolis, MN 55417. (877)-222-VETS, 7 am - 7 pm Monday - Friday. Visit website for more information https://www.minneapolis.va.gov/patients/eligibility.asp or https://www.choose.va.gov/health/ Scheduling Appointments: Visit website for detailed information on how to make an appointment by phone or online https://www.minneapolis.va.gov/patients/appointments.asp. AudioCare provides the option to cancel, confirm, or reschedule an existing appointment 24 hours/7 days a week, (855)560-1721. Access to Care website provides information to help decide the best VA location to receive care, https://www.accesstocare.va.gov/ Lodging Options: There are several choices in overnight accommodation and transportation for patients or families of military service members being treated at the Minneapolis VA Medical Center. For assistance and complete information, call the Lodging Office (866)414-5058 ext. 4289 or (612)467-4289, 8 am - 4:30 pm Monday - Friday. Visit website for more information https://www.minneapolis.va.gov/visitors/visi_lodging.asp Veterans Health Identification Card (VHIC): The VHIC is issued only to veterans who are eligible for VA medical benefits and only for the purpose of identification and check-in for VA medical appointments. Veterans do not need a VA identification card to access VA health care. Visit the Eligibility & Enrollment Desk in the Flag Atrium near the main entrance, or call (877)222-8387. Advance Directives: A legal form that helps doctors and family members understand the patients wishes about medical and mental health care. Customer Service/Patient Advocates: Provides personal attention and works on behalf of veterans and their families and caregivers to address and resolve important issues related to individuals concerns and rights as a patient. Compliments, complaints or concerns about patient care quality and safety can be directed to Patient Advocates at (612)467-2106. Billing and Insurance: (866)347-2352 Release of Information: Processes requests for medical records and assists providers with completing forms for patients. The Release of Information Office is located in the basement between the center elevators and the outpatient elevators, room BR-105, across from the Blood Draw clinic, (612)467-1992, fax number is (612)467-2197. Caregiver Support Program: Caregiver Support Program (612)467-5405, Caregiver Support Line (855)260-3274, and Services For Family Caregivers of Veterans, Minneapolis (612)467-5405, Saint Cloud (320)252-1670 ext. 7283. Chaplain Service: Offers pastoral care and spiritual counseling to all patients, their families, and the hospital staff. Worships services are held every day of the week and Chaplains are available for individual visits, Chaplain Service Office, First Floor, Flag Atrium, (612)467-2027 ext. 31-2027, 8 am - 4:30 pm Monday - Friday. Community Care: Provides Veterans with local care in the community through approved non-VA medical providers for the Minneapolis VA Health Care System and VA Clinics. Veterans may be able to go to a non-VA provider using VA coverage for certain types of health services that are not provided by the VA, (612)467-6565 or (877)881-7618, 8:30 am - 3:30 pm Monday - Friday.

Contracts with Change Healthcare to assist patients with Minnesota Healthcare Program or Hennepin Healthcare Charity Care applications. Representatives can be accessed at the Clinic & Specialty Center, Whittier Clinic, or Brooklyn Park Clinic. MNsure Enrollment On the MNsure marketplace, individuals can find, compare, and choose healthcare coverage, including commercial health insurance plans and low-cost or free plans through government programs. A financial counselor can help complete the online application. If eligible for a government program such as Medical Assistance or Minnesota Care, individuals may enroll through MNsure year-round. Uncompensated Care Enrollment If not eligible for coverage through MNsure, individuals may qualify for the Uncompensated Care discount program. The program provides discounted care based on family size and annual household income. A financial counselor can answer program questions and help complete the application. Find a list of individual Hennepin Healthcare providers covered by the HHS FAP here. The following list of Clinics/Providers are not covered by the HHS FAP. This list is subject to change. Non-Covered Clinics/Providers Associated Nephrology Consultants Colon and Rectal Surgery Associates, Ltd. University of Minnesota Physicians (pediatric trauma services, neuro-interventional radiologic services)

Patients interested in knowing the cost of care, estimates of procedures, are interested in applying for financial assistance to help pay for procedures, or have questions about a bill, can contact the billing and financial department. Program options include: - Financial Assistance: Based on income, resources, and ability to pay for those uninsured, underinsured, or whose insurance coverage status is not known - Payment Plans: Offers flexible payment options to help patients manage out-of-pocket expenses, regardless of insurance status. Monthly payment plans are interest-free and payments must be 4% of the patient's total balance.

- Financial Assistance Program: For patients whose insurance coverage and/or ability to pay medical bills is limited. Provides a discount on bills for emergent and medically necessary care. The program may cover current and outstanding bills and may remain in effect for 12 months after enrollment. - Uninsured Discounts: Patients without insurance coverage are eligible for a discount for medically necessary services

Patients who need to speak with a financial counselor, need cost of care estimates, or determine if they may qualify for financial assistance to pay for procedures, may reach out about options. Financial counselors can help individuals understand what patients' responsibility will be, and may offer no-interest payment plans. Other options may include: - Discount Program: Individuals who are uninsured or underinsured and have incomes less than 250% of the Federal Poverty Guideline may be eligible for help to pay their medical bills. - Elevate Patient Financial Solutions: Help patients without medical insurance find resources to help pay for medical bills

Patients who need to speak with a financial counselor, need cost of care estimates, or determine if they may qualify for financial assistance to pay for procedures, may reach out about options. Financial counselors can help individuals understand their responsibilities and may offer no-interest payment plans. Other options may include: - Partners Care Program: Individuals who are uninsured or underinsured and have incomes less than 275% of the Federal Poverty Guideline may be eligible for help to pay their medical bill - Payment plans - Uninsured Discount Program: Individuals who do not have health insurance and do not qualify for Medicaid or Partners Care receive a discount on medically necessary charges. Patients with insurance who receive medically necessary services that are not covered by their insurance may also be eligible.

Patients who need to speak with a financial counselor, need cost of care estimates or determine if they may qualify for financial assistance to pay for procedures may reach out about options. Financial counselors can help individuals understand patients' responsibilities and may offer no-interest payment plans. Other options may include: ?- Discount Program: Individuals who are uninsured or underinsured and have incomes less than 250% of the Federal Poverty Guideline may be eligible for getting help to pay their medical bill ?- Elevate Patient Financial Solutions: Help patients without medical insurance find resources to help pay for medical bills

Offers a discount program for eligible patients and a payment plan option for any balance not covered by the discount. The program cannot be used for dental and pharmacy bills and charges. Program assistance is based on: - Assets, such as property or savings accounts - Family size - Income - Liabilities, such as bills or regular payments due Individuals may apply even if they have insurance coverage.