Provides: Information and referral, Active listening, Crisis intervention - Linkage service for several agencies after hours including Itasca County Health and Human Services, Itasca Medical Care, Essentia Health Itasca Hospice and Kootasca Community Action programs - Initial contact point for services such as American Red Cross, Salvation Army, AA, Alanon, Crisis Response Team and Habitat for Humanity

While services that are offered through 2-1-1 vary from community to community, 2-1-1 provides callers with information about and referrals to human services for every day needs and in times of crisis. 2-1-1 can offer access to the following types of services: Basic Human Needs Resources: Food banks, clothing closets, shelters, rent assistance, utility assistance. Physical and Mental Health Resources: Health insurance programs, Medicaid and Medicare, maternal health, Children's Health Insurance Program, medical information lines, crisis intervention services, support groups, counseling, drug and alcohol intervention and rehabilitation. Employment Supports: Financial assistance, job training, transportation assistance, education programs. Support for Older Americans and Persons with Disabilities: Adult day care, congregate meals, Meals on Wheels, respite care, home health care, transportation, homemaker services. Support for Children, Youth and Families: Child care, after school programs, Head Start, family resource centers, summer camps and recreation programs, mentoring, tutoring, protective services.

Provides free and confidential health and human service information for people in Minnesota. 211 call centers are staffed 24/7/365 by certified Community Resource Specialists who assess needs and refer callers to the help they seek. When accessing 211, individuals obtain information from a database of over 40,000 programs and services, which include information about housing, employment, transportation, health services, and eldercare. In the event of a natural or public disaster, 211 works with local emergency management and disaster relief organizations to provide the public with information on resources not only during the disaster, but also throughout long-term recovery efforts.