Works to enhance the quality of care and quality of life for consumers of long-term care services and Medicare beneficiaries with concerns related to hospital access, discharge or denial of service. - Advocates for reform through state and federal legislation and the health care and social services system to better meet consumer needs - Investigates complaints and works to resolve disputes between consumers and nursing homes, boarding care homes, adult foster care, housing with services/assisted living residences, home care agencies, hospitals and government agencies through mediation, negotiation, education or referral to appropriate state or federal enforcement agencies or legal services - Provides information and education about consumers' rights, laws and regulations, and the financing of health care and long-term care services through written materials, individual consultation, or public speaking

Serves the general public by investigating reports of health care facilities violating state or federal regulations. Addresses complaints, questions, or concerns related to licensed facilities: hospitals, nursing homes, boarding care homes, supervised living facilities, assisted living, and home health agencies. This office cannot investigate billing or insurance concerns, medical clinics, or personal care attendants who do not work for a home care agency. Though if an individual is unsure where to file their complaint, contact the office.