- Furnishes factual information and reports that include background, licensing, consumer experience, and other information such as governmental actions on businesses to aid both consumers and businesses - Helps settle disputes between businesses and their customers - Promotes honesty, truthfulness, and dependability in advertising and selling. Monitors and questions all types of advertising to maintain truth in advertising. - Takes complaints involving all types of businesses, charities, and non-profit organizations. Primarily handles complaints relating to marketplace transactions, including advertising claims.

- Adult services including consumer information - Children's services and programs including story hour - Computer classes - Homebound service delivers audiobooks, books, magazines, movies and other materials to individuals who cannot get out of their homes - Information and entertainment through book loan, eBooks, paperbacks, newspapers, audiobooks, eMagazines, magazines and videos - Interlibrary loan used to request titles not owned by Anoka County Library - Library hold lockers for use outside of non-business hours - Library on the Go: Drive-up and indoor book drops for return of library materials - Microfilm readers and copy machines - Meeting space at Centennial, Crooked Lake, Johnsville, Mississippi, Northtown and Rum River branches - Public Internet access computers at each library available on a first come first serve basis. Users allotted 60 minutes per day. - Printers and copy machines available at each library - Reference center with access to government documents at Northtown and Rum River branches - Wireless internet access is available at all libraries

Provides education and resources to older adults to help them: - Avoid and report scams - Increase financial literacy - Make wise purchasing decisions Provides a free 20 minute educational video called "Be Wise, Be Informed, Be Empowered". Also provides companion pamphlets for community groups. Available to provide a presentation with the video and handout pamphlets, and lead a group discussion.

Handles consumer complaints, mediation of disputes with businesses and/or referral to other appropriate governmental agencies. The complaint process can include a wide variety of consumer areas including utilities, student loans, automobiles, and scams of all types. Provides information on consumer laws and consumer issues through telephone contacts and consumer information brochures. Includes information on the Fair Credit Reporting Act and similar Minnesota statute involving credit checks and background checks. Provides information on Minnesota charities and the laws that govern them. Brochures available free of charge include, but not limited to: - Abusive/Predatory Lending - Cars for Charity: A Guide to Vehicle Donations - Conciliation Court - Debt Collection Fact Sheet - Disaster Information - Foreign Advance Fee Fraud - Guarding Your Privacy: Tips to Prevent Identity Theft - Home Buyer's Handbook - Landlords and Tenants: Rights and Responsibilities - Managing Your Health Care - Mental Health Care - Seniors' Legal Rights - Student Loan Guide - The Car Handbook - The Credit Handbook - Tips For Charitable Giving Website contains additional information and full text of most brochures as well.

- Adult services including consumer information - Children's services and programs including story hour - Computer classes - Homebound service delivers audiobooks, books, magazines, movies and other materials to individuals who cannot get out of their homes - Information and entertainment through book loan, eBooks, paperbacks, newspapers, audiobooks, eMagazines, magazines and videos - Interlibrary loan used to request titles not owned by Anoka County Library - Library hold lockers for use outside of non-business hours - Library on the Go: Drive-up and indoor book drops for return of library materials - Microfilm readers and copy machines - Meeting space at Centennial, Crooked Lake, Johnsville, Mississippi, Northtown and Rum River branches - Public Internet access computers at each library available on a first come first serve basis. Users allotted 60 minutes per day. - Printers and copy machines available at each library - Reference center with access to government documents at Northtown and Rum River branches - Wireless internet access is available at all libraries

Works for consumers to prevent fraud, deception, and unfair business practices in the marketplace. - Information on fraud issues. Website contains publications with advice on avoiding scams and rip-offs, as well as tips on other consumer topics. - Information for submitting a complaint to the Federal Trade Commission (FTC) Bureau of Consumer Protection about a particular company or organization. Also may submit a complaint to the FTC concerning media violence. - Identity theft prevention/reporting/recovery programs

- Adult services including consumer information - Children's services and programs including story hour - Computer classes - Homebound service delivers audiobooks, books, magazines, movies and other materials to individuals who cannot get out of their homes - Information and entertainment through book loan, eBooks, paperbacks, newspapers, audiobooks, eMagazines, magazines and videos - Interlibrary loan used to request titles not owned by Anoka County Library - Library hold lockers for use outside of non-business hours - Library on the Go: Drive-up and indoor book drops for return of library materials - Microfilm readers and copy machines - Meeting space at Centennial, Crooked Lake, Johnsville, Mississippi, Northtown and Rum River branches - Public Internet access computers at each library available on a first come first serve basis. Users allotted 60 minutes per day. - Printers and copy machines available at each library - Reference center with access to government documents at Northtown and Rum River branches - Wireless internet access is available at all libraries

- Adult services including consumer information - Children's services and programs including story hour - Computer classes - Homebound service delivers audiobooks, books, magazines, movies and other materials to individuals who cannot get out of their homes - Information and entertainment through book loan, eBooks, paperbacks, newspapers, audiobooks, eMagazines, magazines and videos - Interlibrary loan used to request titles not owned by Anoka County Library - Library hold lockers for use outside of non-business hours - Library on the Go: Drive-up and indoor book drops for return of library materials - Microfilm readers and copy machines - Meeting space at Centennial, Crooked Lake, Johnsville, Mississippi, Northtown and Rum River branches - Public Internet access computers at each library available on a first come first serve basis. Users allotted 60 minutes per day. - Printers and copy machines available at each library - Reference center with access to government documents at Northtown and Rum River branches - Wireless internet access is available at all libraries

- Adult services including consumer information - Children's services and programs including story hour - Computer classes - Homebound service delivers audiobooks, books, magazines, movies and other materials to individuals who cannot get out of their homes - Information and entertainment through book loan, eBooks, paperbacks, newspapers, audiobooks, eMagazines, magazines and videos - Interlibrary loan used to request titles not owned by Anoka County Library - Library hold lockers for use outside of non-business hours - Library on the Go: Drive-up and indoor book drops for return of library materials - Microfilm readers and copy machines - Meeting space at Centennial, Crooked Lake, Johnsville, Mississippi, Northtown and Rum River branches - Public Internet access computers at each library available on a first come first serve basis. Users allotted 60 minutes per day. - Printers and copy machines available at each library - Reference center with access to government documents at Northtown and Rum River branches - Wireless internet access is available at all libraries

Information available to the public on programs of AARP including: - AARP Driver Safety Program: Driving program geared to assist seniors in maintaining and improving their driving skills. Initial class is 8 hours, follow-up classes are 4 hours every 3 years for a mandatory 10% discount on auto insurance in Minnesota - Information on insurance for automobiles, homes, mobile homes, motor club, health and life, prescriptions, investments, etc. - Information on legal services for seniors - Publications of AARP available - Information on tax assistance sites available to seniors February - April

- Adult services including consumer information - Children's services and programs including story hour - Computer classes - Homebound service delivers audiobooks, books, magazines, movies and other materials to individuals who cannot get out of their homes - Information and entertainment through book loan, eBooks, paperbacks, newspapers, audiobooks, eMagazines, magazines and videos - Interlibrary loan used to request titles not owned by Anoka County Library - Library hold lockers for use outside of non-business hours - Library on the Go: Drive-up and indoor book drops for return of library materials - Microfilm readers and copy machines - Meeting space at Centennial, Crooked Lake, Johnsville, Mississippi, Northtown and Rum River branches - Public Internet access computers at each library available on a first come first serve basis. Users allotted 60 minutes per day. - Printers and copy machines available at each library - Reference center with access to government documents at Northtown and Rum River branches - Wireless internet access is available at all libraries

- Adult services including consumer information - Children's services and programs including story hour - Computer classes - Homebound service delivers audiobooks, books, magazines, movies and other materials to individuals who cannot get out of their homes - Information and entertainment through book loan, eBooks, paperbacks, newspapers, audiobooks, eMagazines, magazines and videos - Interlibrary loan used to request titles not owned by Anoka County Library - Library hold lockers for use outside of non-business hours - Library on the Go: Drive-up and indoor book drops for return of library materials - Microfilm readers and copy machines - Meeting space at Centennial, Crooked Lake, Johnsville, Mississippi, Northtown and Rum River branches - Public Internet access computers at each library available on a first come first serve basis. Users allotted 60 minutes per day. - Printers and copy machines available at each library - Reference center with access to government documents at Northtown and Rum River branches - Wireless internet access is available at all libraries

Helps service members, veterans, and their families make wise financial decisions and avoid scams. This is accomplished through improving financial readiness and consumer education.

- Help with reading, math, writing, spelling, and vocabulary - GED assistance and testing - English as a Second Language classes - Computer skills such as keyboarding, operating software, word processing, accessing the internet, and more - Written test preparation for driver's license, for individuals ages 18 or older - Preparation for United States citizenship test, information about forms and where to apply - Work readiness skills such as resume writing, typing, 10-key, report/memo writing, interview techniques, and reading speed improvement - Information about building self-esteem, budgeting, consumer information, shopping skills, current events, voting, and assessing community opportunities

- Adult services including consumer information - Children's services and programs including story hour - Computer classes - Homebound service delivers audiobooks, books, magazines, movies and other materials to individuals who cannot get out of their homes - Information and entertainment through book loan, eBooks, paperbacks, newspapers, audiobooks, eMagazines, magazines and videos - Interlibrary loan used to request titles not owned by Anoka County Library - Library hold lockers for use outside of non-business hours - Library on the Go: Drive-up and indoor book drops for return of library materials - Microfilm readers and copy machines - Meeting space at Centennial, Crooked Lake, Johnsville, Mississippi, Northtown and Rum River branches - Public Internet access computers at each library available on a first come first serve basis. Users allotted 60 minutes per day. - Printers and copy machines available at each library - Reference center with access to government documents at Northtown and Rum River branches - Wireless internet access is available at all libraries

- Information about funerals, cremation and burial. Includes information and appropriate referrals on topics such as: law, grief counseling, prepayment of funerals, anatomical gifts, and Sudden Infant Death Syndrom (SIDS) - Provides appropriate literature and teaching aids to the general public, schools, churches, service and community organizations, on subjects of death and dying and the funeral - Will supply qualified personnel to conduct study groups, seminars and speakers for discussion groups of all ages - Works with all support groups, (Theos, Compassionate Friends, Hospice Coalition Group, Suicide Survivor Therapists)

- Adult services including consumer information - Children's services and programs including story hour - Computer classes - Homebound service delivers audiobooks, books, magazines, movies and other materials to individuals who cannot get out of their homes - Information and entertainment through book loan, eBooks, paperbacks, newspapers, audiobooks, eMagazines, magazines and videos - Interlibrary loan used to request titles not owned by Anoka County Library - Library hold lockers for use outside of non-business hours - Library on the Go: Drive-up and indoor book drops for return of library materials - Microfilm readers and copy machines - Meeting space at Centennial, Crooked Lake, Johnsville, Mississippi, Northtown and Rum River branches - Public Internet access computers at each library available on a first come first serve basis. Users allotted 60 minutes per day. - Printers and copy machines available at each library - Reference center with access to government documents at Northtown and Rum River branches - Wireless internet access is available at all libraries

Works to enhance the quality of care and quality of life for consumers of long-term care services and Medicare beneficiaries with concerns related to hospital access, discharge or denial of service. - Advocates for reform through state and federal legislation and the health care and social services system to better meet consumer needs - Investigates complaints and works to resolve disputes between consumers and nursing homes, boarding care homes, adult foster care, housing with services/assisted living residences, home care agencies, hospitals and government agencies through mediation, negotiation, education or referral to appropriate state or federal enforcement agencies or legal services - Provides information and education about consumers' rights, laws and regulations, and the financing of health care and long-term care services through written materials, individual consultation, or public speaking

Products not under jurisdication: - Cars - Tires - Boats - Car seats - Foods - Drugs - Cosmetics - Medical devices - Firearms - Business dissatisfaction - Pesticides Enforces the following acts: - Consumer product safety - Federal hazardous substances - Flammable fabrics - Poison prevention packaging - Refrigerator door safety - Information on recalls - Provides safety publications Individuals can call to report potentially hazardous products, report a product related injury, or request information about the safety aspects of products