Provides comprehensive care management and coordination for older adults and people with chronic or complex health conditions. Support patients and caregivers by answering questions, facilitating communication among providers, helping implement individualized care plans, identifying community resources, supporting transitions of care, assisting with paperwork, and participating in care planning and conferences as needed.

Outpatient clinic offers the following services: - Allergy clinic - Amputation Care - Audiology services with on-site staff for hearing exams and ordering of hearing aids - Cancer Care - Laboratory Services - Mental health services with on-site staff and telemedicine capability linked to providers in Minneapolis - MOVE! Program - Nutrition - Optometry - Pharmacy - Primary care including chronic disease management, patient education and health promotion - Radiology/Imaging - Rheumatology - Social work - Tele-healthcare - Whole health coaching

Provides professional services, support, and individualized health care in the home setting. Services available include: Home Health Aide: - Daily Living Activity Assistance: Ambulation, bathing, dressing, eating, grooming, toileting, and transferring - Exercises and range of motion Homemaker: - Dusting - Laundry - Light housework - Meal preparation - Shopping Skilled Care: - Medical social services - Nursing Services: Comprehensive terminal care, infusion therapy, medication supervision, newborn bili-blanket therapy, teaching, vein puncture for lab tests, and wound care - Rehabilitative Therapy Services: Occupational, physical, and speech Hospice Program: - Hospice care can be given in the patient's home, a hospital, nursing home, or private hospice facility. - Nurse on-call 24 hours/7 days a week. - Enables patients to continue an alert, pain-free life and to manage other symptoms so that their last days may be spent with dignity and quality.

Patient Call Center: (612)467-1100 Applying for and determining eligibility for VA health care benefits: Apply online or complete an Application for Health Care Benefits (Form 10-10EZ) and mail to Minneapolis VA Health Care System, Patient Access Center (17A1), One Veterans Drive, Minneapolis, MN 55417. (877)-222-VETS, 7 am - 7 pm Monday - Friday. Visit website for more information https://www.minneapolis.va.gov/patients/eligibility.asp or https://www.choose.va.gov/health/ Scheduling Appointments: Visit website for detailed information on how to make an appointment by phone or online https://www.minneapolis.va.gov/patients/appointments.asp. AudioCare provides the option to cancel, confirm, or reschedule an existing appointment 24 hours/7 days a week, (855)560-1721. Access to Care website provides information to help decide the best VA location to receive care, https://www.accesstocare.va.gov/ Lodging Options: There are several choices in overnight accommodation and transportation for patients or families of military service members being treated at the Minneapolis VA Medical Center. For assistance and complete information, call the Lodging Office (866)414-5058 ext. 4289 or (612)467-4289, 8 am - 4:30 pm Monday - Friday. Visit website for more information https://www.minneapolis.va.gov/visitors/visi_lodging.asp Veterans Health Identification Card (VHIC): The VHIC is issued only to veterans who are eligible for VA medical benefits and only for the purpose of identification and check-in for VA medical appointments. Veterans do not need a VA identification card to access VA health care. Visit the Eligibility & Enrollment Desk in the Flag Atrium near the main entrance, or call (877)222-8387. Advance Directives: A legal form that helps doctors and family members understand the patients wishes about medical and mental health care. Customer Service/Patient Advocates: Provides personal attention and works on behalf of veterans and their families and caregivers to address and resolve important issues related to individuals concerns and rights as a patient. Compliments, complaints or concerns about patient care quality and safety can be directed to Patient Advocates at (612)467-2106. Billing and Insurance: (866)347-2352 Release of Information: Processes requests for medical records and assists providers with completing forms for patients. The Release of Information Office is located in the basement between the center elevators and the outpatient elevators, room BR-105, across from the Blood Draw clinic, (612)467-1992, fax number is (612)467-2197. Caregiver Support Program: Caregiver Support Program (612)467-5405, Caregiver Support Line (855)260-3274, and Services For Family Caregivers of Veterans, Minneapolis (612)467-5405, Saint Cloud (320)252-1670 ext. 7283. Chaplain Service: Offers pastoral care and spiritual counseling to all patients, their families, and the hospital staff. Worships services are held every day of the week and Chaplains are available for individual visits, Chaplain Service Office, First Floor, Flag Atrium, (612)467-2027 ext. 31-2027, 8 am - 4:30 pm Monday - Friday. Community Care: Provides Veterans with local care in the community through approved non-VA medical providers for the Minneapolis VA Health Care System and VA Clinics. Veterans may be able to go to a non-VA provider using VA coverage for certain types of health services that are not provided by the VA, (612)467-6565 or (877)881-7618, 8:30 am - 3:30 pm Monday - Friday.

Patients who need to speak with a financial counselor, need cost of care estimates or determine if they may qualify for financial assistance to pay for procedures may reach out about options. Financial counselors can help individuals understand patients' responsibilities and may offer no-interest payment plans. Other options may include: ?- Discount Program: Individuals who are uninsured or underinsured and have incomes less than 150% of the Federal Poverty Guideline may be eligible for getting help to pay their medical bill

Provides a 25-bed hospital with specialty medical services, including: - Birthing center and prenatal care - Cancer assessments, diagnostics, and treatment - Cardiac care, including rehabilitation - Courage Kenny Rehabilitation Institute - Dermatology - Diabetes education - Eye care and optical services - Home care - Hospice - Imaging/diagnostics - Laboratory - Mammograms - Occupational services - Orthopedics - Palliative care - Pediatrics - Podiatry - Sleep medicine - Speech therapy - Sports medicine - Women's health

Provides the following services: - Home health aides - Homemaker/companion care - Personal care attendant - Rehabilitative services (physical therapy, occupational therapy, speech therapy, medical social services) - RN, LPN, skilled care

Provides emergency, surgical, ongoing and convalescent care for all persons needing medical attention. Medical Services: - 64 - Inpatient Beds - 24 hour Physician Staffed Emergency Care - Intensive and Coronary Care - Acute Rehabilitation - Day Surgery - Nutrition Services - Women's Health & Birth - Pharmacy Local or Visiting specialists in most areas of care are also available

- ADD/ADHD initial evaluation - Adult vaccinations - Allergy shots - Anticoagulation therapy - Bone density scanning - Camp and sports physical exams - Cardiovascular medicine through Minneapolis Heart Institute - Faribault - Child and teen psychology - Childhood vaccinations - Comprehensive Medication Review (CMR) - Colonoscopy - Diabetes education program - Ear, Nose and Throat (ENT, Otolaryngology) - Family medicine - Flu vaccinations - Health maintenance exams - Internal medicine - Medical imaging - Medicare wellness visits - Medication management - Osteopathic medicine - Pediatrics - Psychology for adults - Social work services - Travel medicine - Urology - Well-child exams - Worker's compensation exams

Advocates for patients and families by linking them to services and resources: - Advance Care Planning: For people to have accurate information in order to make informed decisions about treatments they would or would not want for end of life care - Domestic Abuse/Child Protection: Answers questions and takes reports of suspected cases of child abuse and domestic violence - Mental Health/Chemical Dependency: Completes a chemical dependency assessment to direct patients to appropriate treatment programs. Patients struggling with mental health issues can be referred to local counseling services or inpatient mental health programs. - Nursing Centers/Assisted Living Residences: Offers education and guidance in the selection of a nursing home or assisted living facility to meet health care needs after a hospital stay - Patient Care Conference: Patients and their families can schedule a patient care conference with a nurse, doctor or other health care provider to talk more specifically about a health care directive, treatment preferences, discharge planning, coping methods or any other concerns that arise in facing a serious illness and hospital stay - Pregnancy and infant loss resources

- Provides information and assistance completing the Advance Directives Booklet (also known as Advance Directives or Healthcare Power of Attorney) - Discharge planning to nursing home, assisted living, home care, and other services - Support through illness, recovery, and loss

Services include: - Extended care and rehabilitation services - Medical social workers - Online personal health records - Pharmacy services - Specialty outpatient services including: neurology, radiation/oncology, audiology, surgery - Tele-health program - Virtual lifetime electronic record health program

- ADD/ADHD initial evaluation - Adult, child, and teen psychology and psychological assessments - Adult and childhood vaccinations - Anticoagulation therapy - Camp and sports physical exams - Commercial motor vehicle physical exam - Comprehensive medication review - eVisits and virtual visits to meet by phone or online that provides care for common conditions - Family medicine - Flu vaccinations - Health maintenance exams - Health screenings include blood pressure, cholesterol, colonoscopy, colposcopy, depression, diabetes, mammogram, osteoporosis, prostate cancer, and sexually transmitted disease (STD) -Medical imaging including x-rays and ultrasounds - Medication management - Medicare wellness exams for Medicare recipients - Obstetrics and gynecology including breast health, pap smears, pelvic exams, pregnancy, and prenatal care - Orthopedics and sports medicine - Osteopathic medicine - Social work - Pediatrics and well-child exams - Podiatry ? - Workers' compensation exams

Provides comprehensive care management and coordination for older adults and people with chronic or complex health conditions. Support patients and caregivers by answering questions, facilitating communication among providers, helping implement individualized care plans, identifying community resources, supporting transitions of care, assisting with paperwork, and participating in care planning and conferences as needed.

Delivers short-term, medically necessary care in your home for people who are homebound due to illness, surgery, or injury. Goal is to help patients recover or manage health conditions in their own home, reducing the need for hospital or clinic visits. Services offered: - Home health aide support (help with daily living tasks, vital sign monitoring) - In-home monitoring / tele-health via remote devices (for chronic disease management like CHF, diabetes, hypertension, wound care) - Medical social services (support with emotional, social, and community-resource needs) - Palliative care for symptom management when needed - Physical, occupational, and speech therapy - Skilled nursing care

Patients who need to speak with a financial counselor, need cost of care estimates, or determine if they qualify for financial assistance to pay for procedures, may reach out about options. Financial counselors can help individuals understand patients' responsibilities and may offer no-interest payment plans. Other options may include: Community Care Program: Individuals who are uninsured or underinsured and have incomes less than 200% of the Federal Poverty Guideline may be eligible for help to pay their medical bills

Patients who need to speak with a financial counselor, need cost of care estimates, or determine if they may qualify for financial assistance to pay for procedures, may reach out about options. Financial counselors can help individuals understand patients' responsibilities and may offer no-interest payment plans. Other options may include: ?HealthPartners Clinics Financial Assistance Program: Available to patients unable to pay for emergency and other medically necessary care. Contact about a bill, talk about the cost of care, billing collection issues, or the financial assistance program.

Patients who need to speak with a financial counselor, need cost of care estimates, or determine if they may qualify for financial assistance to pay for procedures, may reach out about options. Financial counselors can help individuals understand patients' responsibilities and may offer no-interest payment plans. Other options may include: HealthPartners Clinics Financial Assistance Program: Available to patients unable to pay for emergency and other medically necessary care. Contact about a bill, talk about the cost of care, billing collection issues, or the financial assistance program.

Provides a variety of specialty services. See website for complete list of specialties. Birth Center: (952)967-7619, provides birth services and support Breast Health Center: (651)254-4600, provides complete breast health care services Burn Center: (651)254-6979 or (800)922-2876, family burn camp in Ely, MN and information about other camps for children with burns Cancer Care Center: (651)254-3572, provides treatment forbrain, breast, colorectal, gynecologic, leukemia/lymphoma, lung, melanoma, prostate, and urinary cancer. Treatment is available for non-cancerous blood, autoimmune, clotting and bone marrow disorders. Center for Memory and Aging: (651)495-6306 diagnosis, treatment and prevention; research and autopsies for families who want to know the cause of their relative's dementia Family Support: (651)254-3456, provides continuing care planning, patient and family support, assistance in negotiating complex health care insurance and delivery systems Heart Center: (651)254-4887; diagnosis, treatment, and preventive health services for cardiology Neurology Services: (651)495-6300, evaluation and treatment of patients with seizures, epilepsy, headaches, Multiple Sclerosis, stroke or other neurological disorders Pain management: (651)495-6500, treatment for chronic/subacute pain problems Rehabilitation Institute: (651)254-3200, inpatient and outpatient rehabilitation services for individuals with serious illness, injury, or conditions that prevent them from functioning at their best, includes aquatic therapy, hand therapy, occupational therapy, rehabilitation psychology, and speech therapy

Provides home care services for persons coming home after a hospital stay, surgical procedure or are unable to leave their home for medical care. Services include the following: - Assistance obtaining medical equipment and supplies - Assistance with Medicare, Medicaid or commercial insurance billing - Coordination of community resources - Home health aides provide personalized support for daily life activities, such as bathing and dressing. - Home infusion therapy for patients requiring intravenous medications - Home safety evaluation and fall prevention education - Home telemonitoring - Lab tests - Medical social services - Nursing services (including assessment, patient education, medication management and skilled nursing procedures) - Nutrition counseling - On-call nursing consultation 24 hours/day - Physical, occupational and speech therapy - Physician communications - Wound care and educational support for ostomy and wound management Note: Does not provide Personal Care Assistance (PCA) services.

- Counseling and support services include: - Advance directives - Coping with grief - Coping with terminal illness - Employee assistance programs - Financial concerns - Issues related to abuse, neglect and violence - Issues related to separation from family, friends and home - Parental and caregiver concerns - Support and psychotherapy related to diagnosis, illness adjustment, treatment, and recovery - Vocational concerns - Referrals to county, state, and federal agencies and other social and financial agencies - Information and resources concerning long-term or chronic health care needs, including: - Child life needs - Home care - Hospice care - Nursing homes - Identifies therapy options or illness support groups to assist with the patient's illness or injury - Offers many services to help individuals manage their condition and treatment - Discharge planning - Transportation: Arranges transportation by providing referrals and help with coordination. Information for discounted parking rates for extended stays andmedical transport options including ground and air ambulance. - Lodging: Connects to local hotels and motels offering a small discount for people who stay in Rochester for medical reasons. Many hotels in Rochester offer free shuttle service to Mayo Clinic buildings.

Patients who need to speak with a financial counselor, need cost of care estimates, or determine if they may qualify for financial assistance to pay for procedures, may reach out about options. Financial counselors can help individuals understand patients' responsibilities and may offer no-interest payment plans. Other options may include: ?HealthPartners Clinics Financial Assistance Program: Available to patients unable to pay for emergency and other medically necessary care. Contact about a bill, talk about the cost of care, billing collection issues, or the financial assistance program.

Home Care Services - After-hospital care - Blood pressure monitoring - Cancer care management - Care for respiratory illness - Diabetes monitoring and management - Home infusion therapy - Home safety evaluation and modification - Medication management and teaching - Nutrition counseling - Orthopedic patient care - Physical, occupational, and speech therapies - Post-partum care - Social work and long-range planning - Wound care Personal Care Services - Bathing, dressing, and grooming - Exercise and mobility assistance - Light housekeeping - Meal preparation Home Support Services - Care management - Companionship and emotional support - Foot care - Functional and cognitive assessments - Homemaker services and meal preparation - Home maintenance - Home management services and errands - Laundry assistance - Medication management - Personal care assistance (dressing, bathing and hygiene care) - Shopping and errand assistance - Transportation and escort to physician appointments - Travel companion and escort for trips or events - Wellness and safety monitoring

Provides a social worker on staff to assist patients in a variety of ways. Helps identify the needs of each individual patient during a stressful time and suggests resources in the community for when they return home. Additional services the social worker can provide include: - Advance directives - Community Presentations - Consultation on child and vulnerable adult reports or suspicions - Crisis intervention - Discharge planning - Education on mental health, mandated reporting, and available resources - Mental health concerns - Referrals to community agencies - Support group facilitation The social worker can assist patients and their families whether they are inpatient, outpatient, through the Women's Health Center, or come in through the Emergency Department.

Mental health care provides consultation, evaluation, and treatment for a range of issues. Services include individual and group therapy for: - Aggressive or self-harming behaviors - Anxiety, addictive behaviors, and personality disorders - Marriage and relationship problems - Post-traumatic stress disorder (PTSD) - Psychiatric disorders such as schizophrenia, bipolar disorder, and depression Pharmacy provides medication management, pharmacist consultation, and prescription refills online, by phone or by mail. Primary care includes family and internal medicine: - COVID-19 vaccines - Labs and blood work - Radiology -Social services - Telehealth - Returning service member care for Post 9/11 Veterans (Operation Enduring Freedom - OEF; Operation Iraqi Freedom - OIF, Ordinary National Diploma - OND) transition and care management Women Veteran Care: - Breast imaging - Cervical cancer screening - Family planning, contraceptive care, and infertility evaluation - Lifestyle wellness services - Menopause treatment, including hormonal therapy - Mental health care and counseling