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Patient Call Center: (612)467-1100 Applying for and determining eligibility for VA health care benefits: Apply online or complete an Application for Health Care Benefits (Form 10-10EZ) and mail to Minneapolis VA Health Care System, Patient Access Center (17A1), One Veterans Drive, Minneapolis, MN 55417. (877)-222-VETS, 7 am - 7 pm Monday - Friday. Visit website for more information https://www.minneapolis.va.gov/patients/eligibility.asp or https://www.choose.va.gov/health/ Scheduling Appointments: Visit website for detailed information on how to make an appointment by phone or online https://www.minneapolis.va.gov/patients/appointments.asp. AudioCare provides the option to cancel, confirm, or reschedule an existing appointment 24 hours/7 days a week, (855)560-1721. Access to Care website provides information to help decide the best VA location to receive care, https://www.accesstocare.va.gov/ Lodging Options: There are several choices in overnight accommodation and transportation for patients or families of military service members being treated at the Minneapolis VA Medical Center. For assistance and complete information, call the Lodging Office (866)414-5058 ext. 4289 or (612)467-4289, 8 am - 4:30 pm Monday - Friday. Visit website for more information https://www.minneapolis.va.gov/visitors/visi_lodging.asp Veterans Health Identification Card (VHIC): The VHIC is issued only to veterans who are eligible for VA medical benefits and only for the purpose of identification and check-in for VA medical appointments. Veterans do not need a VA identification card to access VA health care. Visit the Eligibility & Enrollment Desk in the Flag Atrium near the main entrance, or call (877)222-8387. Advance Directives: A legal form that helps doctors and family members understand the patients wishes about medical and mental health care. Customer Service/Patient Advocates: Provides personal attention and works on behalf of veterans and their families and caregivers to address and resolve important issues related to individuals concerns and rights as a patient. Compliments, complaints or concerns about patient care quality and safety can be directed to Patient Advocates at (612)467-2106. Billing and Insurance: (866)347-2352 Release of Information: Processes requests for medical records and assists providers with completing forms for patients. The Release of Information Office is located in the basement between the center elevators and the outpatient elevators, room BR-105, across from the Blood Draw clinic, (612)467-1992, fax number is (612)467-2197. Caregiver Support Program: Caregiver Support Program (612)467-5405, Caregiver Support Line (855)260-3274, and Services For Family Caregivers of Veterans, Minneapolis (612)467-5405, Saint Cloud (320)252-1670 ext. 7283. Chaplain Service: Offers pastoral care and spiritual counseling to all patients, their families, and the hospital staff. Worships services are held every day of the week and Chaplains are available for individual visits, Chaplain Service Office, First Floor, Flag Atrium, (612)467-2027 ext. 31-2027, 8 am - 4:30 pm Monday - Friday. Community Care: Provides Veterans with local care in the community through approved non-VA medical providers for the Minneapolis VA Health Care System and VA Clinics. Veterans may be able to go to a non-VA provider using VA coverage for certain types of health services that are not provided by the VA, (612)467-6565 or (877)881-7618, 8:30 am - 3:30 pm Monday - Friday.

Provides specialty medical services, including:

• Birthing Center

• Breast Care Center

• Cancer Care and Infusion Center

• Cardiology

• Diagnostic Imaging

• Family Medicine

• General Surgery

• Nephrology

• Nutrition and Dietetics

• Occupational Therapy

• Pain Management

• Pediatrics

• Physical Therapy

• Rehabilitation services

• Sleep Center

• Social Worker on site

• Speech Therapy

• Sports Medicine

• Surgery

• Women's Health Center

• Wound Center

Veterans clinic Provides the following services:

• Mental health care

• Nutrition, food, and dietary care

• Primary care

• Physical therapy, Occupational and kinesiotherapy

• Pharmacy

• Radiology

• Social work

• Telehealth

• Woman Veteran care

• Weight management

All services of an acute care hospital including:

• 24-hour emergency room

• Ambulance service

• Medical social work services

• Rehabilitation services

• Surgery

Patients who need to speak with a financial counselor, need cost of care estimates, or determine if they qualify for financial assistance to pay for procedures, may reach out about options. Financial counselors can help individuals understand patients' responsibilities and may offer no-interest payment plans. Other options may include: Community Care Program: Individuals who are uninsured or underinsured and have incomes less than 200% of the Federal Poverty Guideline may be eligible for help to pay their medical bills

Provides home care services for persons coming home after a hospital stay, surgical procedure or are unable to leave their home for medical care. Services include the following:

• Assistance obtaining medical equipment and supplies

• Assistance with Medicare, Medicaid or commercial insurance billing

• Coordination of community resources

• Home health aides provide personalized support for daily life activities, such as bathing and dressing.

• Home infusion therapy for patients requiring intravenous medications

• Home safety evaluation and fall prevention education

• Home telemonitoring

• Lab tests

• Medical social services

• Nursing services (including assessment, patient education, medication management and skilled nursing procedures)

• Nutrition counseling

• On-call nursing consultation 24 hours/day

• Physical, occupational and speech therapy

• Physician communications

• Wound care and educational support for ostomy and wound management

Note: Does not provide Personal Care Assistance (PCA) services.

Provides a variety of specialty services. See website for complete list of specialties. Birth Center: (952)967-7619, provides birth services and support Breast Health Center: (651)254-4600, provides complete breast health care services Burn Center: (651)254-6979 or (800)922-2876, family burn camp in Ely, MN and information about other camps for children with burns Cancer Care Center: (651)254-3572, provides treatment forbrain, breast, colorectal, gynecologic, leukemia/lymphoma, lung, melanoma, prostate, and urinary cancer. Treatment is available for non-cancerous blood, autoimmune, clotting and bone marrow disorders. Center for Memory and Aging: (651)495-6306 diagnosis, treatment and prevention; research and autopsies for families who want to know the cause of their relative's dementia Family Support: (651)254-3456, provides continuing care planning, patient and family support, assistance in negotiating complex health care insurance and delivery systems Heart Center: (651)254-4887; diagnosis, treatment, and preventive health services for cardiology Neurology Services: (651)495-6300, evaluation and treatment of patients with seizures, epilepsy, headaches, Multiple Sclerosis, stroke or other neurological disorders Pain management: (651)495-6500, treatment for chronic/subacute pain problems Rehabilitation Institute: (651)254-3200, inpatient and outpatient rehabilitation services for individuals with serious illness, injury, or conditions that prevent them from functioning at their best, includes aquatic therapy, hand therapy, occupational therapy, rehabilitation psychology, and speech therapy

• Long term care

• 24 hour skilled nursing

• Modified diets, nutritious meals and snacks

• Housekeeping

• Emergency oxygen

• Adults over 18

• Acute Rehabilitation

• Caregiver Respite

• Mental Health Services

• On-site Occupational Therapy

• On-site Physical Therapy

• Speech Therapy

• Medications

• Ambulance

• Physician visits

• Laboratory services

• Radiologic services

• Podiatry services

• Dental services

• Optometry Services

• Chaplain Services

• Family Council Services

• Intergenerational Activities

• Linen Laundry Service

• Personal Laundry Services

• Religious Services

• Serves Disabled

• Social Activities

• Stylist/Beautician

• Transportation

• Cable Access

• Community Room

• Internet Access

• On-site Dental

• Private furnishings

• Safe for possessions

• Off street parking

• Counseling and support services include:

• Advance directives

• Coping with grief

• Coping with terminal illness

• Employee assistance programs

• Financial concerns

• Issues related to abuse, neglect and violence

• Issues related to separation from family, friends and home

• Parental and caregiver concerns

• Support and psychotherapy related to diagnosis, illness adjustment, treatment, and recovery

• Vocational concerns

• Referrals to county, state, and federal agencies and other social and financial agencies

• Information and resources concerning long-term or chronic health care needs, including:

• Child life needs

• Home care

• Hospice care

• Nursing homes

• Identifies therapy options or illness support groups to assist with the patient's illness or injury

• Offers many services to help individuals manage their condition and treatment

• Discharge planning

• Transportation: Arranges transportation by providing referrals and help with coordination. Information for discounted parking rates for extended stays andmedical transport options including ground and air ambulance.?

• Lodging: Connects to local hotels and motels offering a small discount for people who stay in Rochester for medical reasons. Many hotels in Rochester offer free shuttle service to Mayo Clinic buildings.

Provides comprehensive care management and coordination for older adults and people with chronic or complex health conditions. Support patients and caregivers by answering questions, facilitating communication among providers, helping implement individualized care plans, identifying community resources, supporting transitions of care, assisting with paperwork, and participating in care planning and conferences as needed.

All services of a community and tertiary care hospital, inpatient and outpatient, with specialties in cardiovascular care, oncology, neurosciences, rehabilitation, Women's care, transplant, renal dialysis, spine care, orthopedics, and behavioral health. Also includes:

• Ambulatory center (day surgery and laser center): (612)863-3006

• Mental health and chemical dependency services: (612)863-8633

• Medical Records: (612)262-2300

Provides primary and specialty care services including:

• Family medicine

• Internal medicine

• Health care for veterans who are experiencing homelessness

• Mental health care

• Radiology

• Social services

• Telehealth

• Vaccinations

• Women's health care

Provides the following services: - Health care referrals

• Advance Directives

• Living wills

• Nursing Home placement

• Mental Health referrals

• Patient advocacy

• Discharge planning coordinator

• Public education

Patients who need to speak with a financial counselor, need cost of care estimates, or determine if they may qualify for financial assistance to pay for procedures, may reach out about options. Financial counselors can help individuals understand patients' responsibilities and may offer no-interest payment plans. Other options may include: ?HealthPartners Clinics Financial Assistance Program: Available to patients unable to pay for emergency and other medically necessary care. Contact about a bill, talk about the cost of care, billing collection issues, or the financial assistance program.

Provides comprehensive care management and coordination for older adults and people with chronic or complex health conditions. Support patients and caregivers by answering questions, facilitating communication among providers, helping implement individualized care plans, identifying community resources, supporting transitions of care, assisting with paperwork, and participating in care planning and conferences as needed.

Mental health care provides consultation, evaluation, and treatment for a range of issues. Services include individual and group therapy for:

• Aggressive or self-harming behaviors

• Anxiety, addictive behaviors, and personality disorders

• Marriage and relationship problems

• Post-traumatic stress disorder (PTSD)

• Psychiatric disorders such as schizophrenia, bipolar disorder, and depression

Pharmacy provides medication management, pharmacist consultation, and prescription refills online, by phone or by mail. Primary care includes family and internal medicine:

• COVID-19 vaccines

• Labs and blood work

• Radiology

• Social services

• Telehealth

Returning service member care for Post 9/11 Veterans (Operation Enduring Freedom - OEF; Operation Iraqi Freedom - OIF, Oridinary National Diploma - OND) transition and care management

• Breast imaging

• Cervical cancer screening

• Family planning, contraceptive care, and infertility evaluation

• Lifestyle wellness services

• Menopause treatment, including hormonal therapy

• Mental health care and counseling

• Women Veteran Care

• Home health care program provides continuity of care to individuals seeking health care services from area physicians

• Services are available to persons of all ages

• Does not need to have been hospitalized previously to receive this service

• Services are prescribed and directed by one's physician Professional services of: - Registered nurses/LPN's - Physical Therapy - Occupational Therapy - Speech Therapy - Medical social services - Home health aides - Homemakers - In-home respite Homecare Programs may allow a patient to stay in his own home and prevent unnecessary nursing home placement or hospitalization

Provides comprehensive care management and coordination for older adults and people with chronic or complex health conditions. Support patients and caregivers by answering questions, facilitating communication among providers, helping implement individualized care plans, identifying community resources, supporting transitions of care, assisting with paperwork, and participating in care planning and conferences as needed.

Patients who need to speak with a financial counselor, need cost of care estimates, or determine if they may qualify for financial assistance to pay for procedures, may reach out about options. Financial counselors can help individuals understand patients' responsibilities and may offer no-interest payment plans. Other options may include: ?HealthPartners Clinics Financial Assistance Program: Available to patients unable to pay for emergency and other medically necessary care. Contact about a bill, talk about the cost of care, billing collection issues, or the financial assistance program.

Provides social services to help in the following areas:

• Discharge planning (nursing home, assisted living, home care, and other services needed)

• Information and assistance in completing the Advance Directives Booklet (also known as Advance Directives or Healthcare Power of Attorney)

• Information about resources

• Support through illness, recovery, and loss

Provides comprehensive care management and coordination for older adults and people with chronic or complex health conditions. Support patients and caregivers by answering questions, facilitating communication among providers, helping implement individualized care plans, identifying community resources, supporting transitions of care, assisting with paperwork, and participating in care planning and conferences as needed.

Patients who need to speak with a financial counselor, need cost of care estimates, or determine if they may qualify for financial assistance to pay for procedures, may reach out about options. Financial counselors can help individuals understand patients' responsibilities and may offer no-interest payment plans. Other options may include: ?HealthPartners Clinics Financial Assistance Program: Available to patients unable to pay for emergency and other medically necessary care. Contact about a bill, talk about the cost of care, billing collection issues, or the financial assistance program.

Patients who need to speak with a financial counselor, need cost of care estimates, or determine if they qualify for financial assistance to pay for procedures, may reach out about options. Financial counselors can help individuals understand patients' responsibilities and may offer no-interest payment plans. Other options may include: Community Care Program: Individuals who are uninsured or underinsured and have incomes less than 200% of the Federal Poverty Guideline may be eligible for help to pay their medical bills

Mental health care provides consultation, evaluation, and treatment for a range of issues. Services include individual and group therapy for:

• Aggressive or self-harming behaviors

• Anxiety, addictive behaviors, and personality disorders

• Marriage and relationship problems

• Post-traumatic stress disorder (PTSD)

• Psychiatric disorders such as schizophrenia, bipolar disorder, and depression

Pharmacy provides medication management, pharmacist consultation, and prescription refills online, by phone or by mail. Primary care includes family and internal medicine:

• COVID-19 vaccines

• Labs and blood work

• Radiology

-Social services

• Telehealth

• Returning service member care for Post 9/11 Veterans (Operation Enduring Freedom - OEF; Operation Iraqi Freedom - OIF, Ordinary National Diploma - OND) transition and care management

Women Veteran Care:

• Breast imaging

• Cervical cancer screening

• Family planning, contraceptive care, and infertility evaluation

• Lifestyle wellness services

• Menopause treatment, including hormonal therapy

• Mental health care and counseling

Patients who need to speak with a financial counselor, need cost of care estimates or determine if they may qualify for financial assistance to pay for procedures may reach out about options. Financial counselors can help individuals understand patients' responsibilities and may offer no-interest payment plans. Other options may include: ?- Discount Program: Individuals who are uninsured or underinsured and have incomes less than 150% of the Federal Poverty Guideline may be eligible for getting help to pay their medical bill