Social workers are available to assist patients and their families with medical and social issues related to hospitalization, discharge planning and continuity of care. A social worker can provide information and referrals to resources such as: - Adult day care services - Advance care planning - Assisted living facilities - Being a liaison to the Ethics Committee - Chemical dependency treatment services - Community agencies - County human services - Financial concerns - Home health care - Hospice - Medical equipment and supplies - Nursing homes and subacute/TCU (transitional care unit) services - Psycholigcal services - Rehabiliation - Senior housing - Transportation services

Veterans clinic Provides the following services: - Mental health care - Nutrition, food, and dietary care - Primary care - Physical therapy, Occupational and kinesiotherapy - Pharmacy - Radiology - Social work - Telehealth - Woman Veteran care - Weight management

- Home health aides - Medical social services - Physical, speech and occupational therapy - Skilled nursing with a special focus on elderly populations. - Telemedicine

Has a social worker on staff to assist patients in a variety of ways. The social worker can help identify the needs of each individual patient during a stressful time and suggest resources in the community for when they return home. Additional services the social worker can provide include: - Advance directives - Community Presentations - Consultation on child and vulnerable adult reports or suspicions - Crisis intervention - Discharge planning - Education on mental health, mandated reporting, and available resources - Mental health concerns - Referrals to community agencies - Support group facilitation The social worker can assist patients and their families whether they are inpatient, outpatient, through the Women's Health Center, or come in through the Emergency Department.

Outpatient clinic offers the following services: - Allergy clinic - Amputation Care - Audiology services with on-site staff for hearing exams and ordering of hearing aids - Cancer Care - Laboratory Services - Mental health services with on-site staff and telemedicine capability linked to providers in Minneapolis - MOVE! Program - Nutrition - Optometry - Pharmacy - Primary care including chronic disease management, patient education and health promotion - Radiology/Imaging - Rheumatology - Social work - Tele-healthcare - Whole health coaching

- Provides information and assistance completing the Advance Directives Booklet (also known as Advance Directives or Healthcare Power of Attorney) - Discharge planning to nursing home, assisted living, home care, and other services - Support through illness, recovery, and loss

Patient Call Center: (612)467-1100 Applying for and determining eligibility for VA health care benefits: Apply online or complete an Application for Health Care Benefits (Form 10-10EZ) and mail to Minneapolis VA Health Care System, Patient Access Center (17A1), One Veterans Drive, Minneapolis, MN 55417. (877)-222-VETS, 7 am - 7 pm Monday - Friday. Visit website for more information https://www.minneapolis.va.gov/patients/eligibility.asp or https://www.choose.va.gov/health/ Scheduling Appointments: Visit website for detailed information on how to make an appointment by phone or online https://www.minneapolis.va.gov/patients/appointments.asp. AudioCare provides the option to cancel, confirm, or reschedule an existing appointment 24 hours/7 days a week, (855)560-1721. Access to Care website provides information to help decide the best VA location to receive care, https://www.accesstocare.va.gov/ Lodging Options: There are several choices in overnight accommodation and transportation for patients or families of military service members being treated at the Minneapolis VA Medical Center. For assistance and complete information, call the Lodging Office (866)414-5058 ext. 4289 or (612)467-4289, 8 am - 4:30 pm Monday - Friday. Visit website for more information https://www.minneapolis.va.gov/visitors/visi_lodging.asp Veterans Health Identification Card (VHIC): The VHIC is issued only to veterans who are eligible for VA medical benefits and only for the purpose of identification and check-in for VA medical appointments. Veterans do not need a VA identification card to access VA health care. Visit the Eligibility & Enrollment Desk in the Flag Atrium near the main entrance, or call (877)222-8387. Advance Directives: A legal form that helps doctors and family members understand the patients wishes about medical and mental health care. Customer Service/Patient Advocates: Provides personal attention and works on behalf of veterans and their families and caregivers to address and resolve important issues related to individuals concerns and rights as a patient. Compliments, complaints or concerns about patient care quality and safety can be directed to Patient Advocates at (612)467-2106. Billing and Insurance: (866)347-2352 Release of Information: Processes requests for medical records and assists providers with completing forms for patients. The Release of Information Office is located in the basement between the center elevators and the outpatient elevators, room BR-105, across from the Blood Draw clinic, (612)467-1992, fax number is (612)467-2197. Caregiver Support Program: Caregiver Support Program (612)467-5405, Caregiver Support Line (855)260-3274, and Services For Family Caregivers of Veterans, Minneapolis (612)467-5405, Saint Cloud (320)252-1670 ext. 7283. Chaplain Service: Offers pastoral care and spiritual counseling to all patients, their families, and the hospital staff. Worships services are held every day of the week and Chaplains are available for individual visits, Chaplain Service Office, First Floor, Flag Atrium, (612)467-2027 ext. 31-2027, 8 am - 4:30 pm Monday - Friday. Community Care: Provides Veterans with local care in the community through approved non-VA medical providers for the Minneapolis VA Health Care System and VA Clinics. Veterans may be able to go to a non-VA provider using VA coverage for certain types of health services that are not provided by the VA, (612)467-6565 or (877)881-7618, 8:30 am - 3:30 pm Monday - Friday.

Provides the following services: - Health care referrals - Advance Directives - Living wills - Nursing Home placement - Mental Health referrals - Patient advocacy - Discharge planning coordinator - Public education

Provides specialty medical services including: - Birthing Center - Breast Care Center - Cancer Care and Infusion Center - Diagnostic Imaging - Nutrition and Dietetics - Occupational Therapy - Physical Therapy - Rehabilitation services - Sleep Center - Social Worker on site - Speech Therapy - Surgery - Women's Health Center - Wound Center

Social workers are available to assist patients and their families with medical and social issues related to hospitalization, discharge planning, and continuity of care. A social worker can provide information and referrals to resources such as: - Adult day care services - Advance care planning - Assisted living facilities - Chemical dependency treatment services - Community agencies - County human services - Financial concerns - Home health care - Hospice - Medical equipment and supplies - Nursing homes and subacute/TCU (transitional care unit) services - Psychological services - Rehabilitation services - Senior housing - Transportation services

- Billing: (612)262-9000 - Cardiac Diagnostic Testing: (763)236-9450 - Class Registration: (866)904-9962 - Foundation: (763)236-3961 - Health and Improvement Wellness: (866)904-9962 - Joint Replacement Center: (763)236-8860 - Medical Records: (612)262-2300 - Orthopedic Care: (763)236-2000 - Patient Pre-registration: (763)236-4110 - Pharmacy: (763)236-4111 - Physician Referral: (612)262-3333 or (800)877-7878 - Pulmonary Rehabilitation: (763)236-3047 - Social Services: (763)236-4050 - Spine Care Center: (800)827-8313 - Surgery Center: (763)236-4002 - Virginia Piper Cancer Institute: (763)236-5600

Patients who need to speak with a financial counselor, need cost of care estimates, or determine if they qualify for financial assistance to pay for procedures, may reach out about options. Financial counselors can help individuals understand patients' responsibilities and may offer no-interest payment plans. Other options may include: Community Care Program: Individuals who are uninsured or underinsured and have incomes less than 200% of the Federal Poverty Guideline may be eligible for help to pay their medical bills

Comprehensive medical services for men, women, and children by staff of physicians, family practice residents, and nurse practitioners. Referrals to other specialists when indicated. Includes: - Reduced cost obstetrical services - Premature labor and delivery program - Health promotion, routine physical exams encouraged - Patient education available with free brochures on wide variety of health related issues - Social worker available for counseling - Birth control information and prescriptions - Sexually transmitted disease information and treatment - Smoking cessation class - Free HIV and STD testing - Diabetic support group

- Long term care - 24 hour skilled nursing - Modified diets, nutritious meals and snacks - Housekeeping - Emergency oxygen - Adults over 18 - Acute Rehabilitation - Caregiver Respite - Mental Health Services - On-site Occupational Therapy - On-site Physical Therapy - Speech Therapy - Medications - Ambulance - Physician visits - Laboratory services - Radiologic services - Podiatry services - Dental services - Optometry Services - Chaplain Services - Family Council Services - Intergenerational Activities - Linen Laundry Service - Personal Laundry Services - Religious Services - Serves Disabled - Social Activities - Stylist/Beautician - Transportation - Cable Access - Community Room - Internet Access - On-site Dental - Private furnishings - Safe for possessions - Off street parking

- Chemotherapy - General surgery - Hematology care - Lung cancer screening - Nutrition Therapy: Registered dietitians assess food needs and help individuals set goals to improve eating and manage weight - Oncology nurse navigation - Social Services: Social workers help individuals and their families find support for emotional or financial issues, and community resources - Surgical oncology

Provides a variety of specialty services. See website for complete list of specialties. Birth Center: (952)967-7619, provides birth services and support Breast Health Center: (651)254-4600, provides complete breast health care services Burn Center: (651)254-6979 or (800)922-2876, family burn camp in Ely, MN and information about other camps for children with burns Cancer Care Center: (651)254-3572, provides treatment forbrain, breast, colorectal, gynecologic, leukemia/lymphoma, lung, melanoma, prostate, and urinary cancer. Treatment is available for non-cancerous blood, autoimmune, clotting and bone marrow disorders. Center for Memory and Aging: (651)495-6306 diagnosis, treatment and prevention; research and autopsies for families who want to know the cause of their relative's dementia Family Support: (651)254-3456, provides continuing care planning, patient and family support, assistance in negotiating complex health care insurance and delivery systems Heart Center: (651)254-4887; diagnosis, treatment, and preventive health services for cardiology Neurology Services: (651)495-6300, evaluation and treatment of patients with seizures, epilepsy, headaches, Multiple Sclerosis, stroke or other neurological disorders Pain management: (651)495-6500, treatment for chronic/subacute pain problems Rehabilitation Institute: (651)254-3200, inpatient and outpatient rehabilitation services for individuals with serious illness, injury, or conditions that prevent them from functioning at their best, includes aquatic therapy, hand therapy, occupational therapy, rehabilitation psychology, and speech therapy

Patients who need to speak with a financial counselor, need cost of care estimates, or determine if they qualify for financial assistance to pay for procedures, may reach out about options. Financial counselors can help individuals understand patients' responsibilities and may offer no-interest payment plans. Other options may include: Community Care Program: Individuals who are uninsured or underinsured and have incomes less than 200% of the Federal Poverty Guideline may be eligible for help to pay their medical bills

- Addresses issues of family violence and abuse - Advocates for patients and families - Arranges for post-hospital placements and services - Counsels patients and families to assist them with emotional and psychological distress - Helps individuals and families find a place to stay in Sioux Falls while receiving medical care at Avera McKennan Hospital and University Health Center. Staff can help locate affordable accomodations nearby and special rates are available in local hotels. Walsh Family Village is a place to stay for families of patients receiving treatment. - Provides education about and assists in completion of advanced directives - Provides financial counseling to patients - Provides information on community resources

Provides care management and coordination for older adults and people with chronic or lengthy illness. Coordinators assist caregivers by answering common questions and concerns. Once a care plan has been decided, coordinators may help with implementing the plan, processing paperwork, and participating in care conferences at nursing homes/assisted living facilities.

- Home health aides - Homemaker/companion care - Personal care attendant - Rehabilitative services (physical therapy, occupational therapy, speech therapy, medical social services) - RN, LPN, skilled care

Patients who need to speak with a financial counselor, need cost of care estimates, or determine if they qualify for financial assistance to pay for procedures, may reach out about options. Financial counselors can help individuals understand patients' responsibilities and may offer no-interest payment plans. Other options may include: Community Care Program: Individuals who are uninsured or underinsured and have incomes less than 200% of the Federal Poverty Guideline may be eligible for help to pay their medical bills

All services of an acute care hospital including: - Multi specialty hospital - 24 hour emergency services - Level III Trauma Center - Social service department, 24 hour on-call social workers

Divisions including: - Hospital care - Home health care - Social services - Emergency room care - Ambulance services Some services provided are: - Palliative care - Physical therapy - Occupational therapy - Dietary consulting - Cardiac rehabilitation - Home care services - Ambulance services - Colonoscopies - IV therapy - Laboratory - Mammography - Radiology and imaging - Optometry - Swing beds - Cardiac rehabilitation

Provides care management and coordination for older adults and people with chronic or lengthy illness. Coordinators assist caregivers by answering common questions and concerns. Once a care plan has been decided, coordinators may help with implementing the plan, processing paperwork, and participating in care conferences at nursing homes/assisted living facilities.

- Counseling and support services include: - Support and psychotherapy related to diagnosis, illness adjustment, treatment and recovery - Coping with terminal illness - Coping with grief - Advance directives - Parental and caregiver concerns - Vocational concerns - Financial concerns - Employee assistance programs - Issues related to abuse, neglect and violence - Issues related to separation from family, friends and home - Referrals to county, state, and federal agencies and other social and financial agencies - Information and resources concerning long-term or chronic health care needs, including: - Home care - Nursing homes - Child life needs - Hospice care - Identifies therapy options or illness support groups to assist with the patient's illness or injury - Offers many services to help individuals manage their condition and treatment - Discharge planning - Transportation: Arranges transportation by providing referrals and help with coordination. Information for discounted parking rates for extended stays and medical transport options including ground and air ambulance. - Lodging: Connects to local hotels and motels offering a small discount for people who stay in Rochester for medical reasons. Many hotels in Rochester offer free shuttle service to Mayo Clinic buildings.