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Patients who need to speak with a financial counselor, need cost of care estimates, or determine if they may qualify for financial assistance to pay for procedures, may reach out about options. Financial counselors can help individuals understand patients' responsibilities and may offer no-interest payment plans. Other options may include: ?HealthPartners Clinics Financial Assistance Program: Available to patients unable to pay for emergency and other medically necessary care. Contact about a bill, talk about the cost of care, billing collection issues, or the financial assistance program.

Provides emergency, surgical, ongoing and convalescent care for all persons needing medical attention. Medical Services: - 64 - Inpatient Beds - 24 hour Physician Staffed Emergency Care - Intensive and Coronary Care - Acute Rehabilitation - Day Surgery - Nutrition Services - Women's Health & Birth - Pharmacy Local or Visiting specialists in most areas of care are also available

Patient Call Center: (612)467-1100 Applying for and determining eligibility for VA health care benefits: Apply online or complete an Application for Health Care Benefits (Form 10-10EZ) and mail to Minneapolis VA Health Care System, Patient Access Center (17A1), One Veterans Drive, Minneapolis, MN 55417. (877)-222-VETS, 7 am - 7 pm Monday - Friday. Visit website for more information https://www.minneapolis.va.gov/patients/eligibility.asp or https://www.choose.va.gov/health/ Scheduling Appointments: Visit website for detailed information on how to make an appointment by phone or online https://www.minneapolis.va.gov/patients/appointments.asp. AudioCare provides the option to cancel, confirm, or reschedule an existing appointment 24 hours/7 days a week, (855)560-1721. Access to Care website provides information to help decide the best VA location to receive care, https://www.accesstocare.va.gov/ Lodging Options: There are several choices in overnight accommodation and transportation for patients or families of military service members being treated at the Minneapolis VA Medical Center. For assistance and complete information, call the Lodging Office (866)414-5058 ext. 4289 or (612)467-4289, 8 am - 4:30 pm Monday - Friday. Visit website for more information https://www.minneapolis.va.gov/visitors/visi_lodging.asp Veterans Health Identification Card (VHIC): The VHIC is issued only to veterans who are eligible for VA medical benefits and only for the purpose of identification and check-in for VA medical appointments. Veterans do not need a VA identification card to access VA health care. Visit the Eligibility & Enrollment Desk in the Flag Atrium near the main entrance, or call (877)222-8387. Advance Directives: A legal form that helps doctors and family members understand the patients wishes about medical and mental health care. Customer Service/Patient Advocates: Provides personal attention and works on behalf of veterans and their families and caregivers to address and resolve important issues related to individuals concerns and rights as a patient. Compliments, complaints or concerns about patient care quality and safety can be directed to Patient Advocates at (612)467-2106. Billing and Insurance: (866)347-2352 Release of Information: Processes requests for medical records and assists providers with completing forms for patients. The Release of Information Office is located in the basement between the center elevators and the outpatient elevators, room BR-105, across from the Blood Draw clinic, (612)467-1992, fax number is (612)467-2197. Caregiver Support Program: Caregiver Support Program (612)467-5405, Caregiver Support Line (855)260-3274, and Services For Family Caregivers of Veterans, Minneapolis (612)467-5405, Saint Cloud (320)252-1670 ext. 7283. Chaplain Service: Offers pastoral care and spiritual counseling to all patients, their families, and the hospital staff. Worships services are held every day of the week and Chaplains are available for individual visits, Chaplain Service Office, First Floor, Flag Atrium, (612)467-2027 ext. 31-2027, 8 am - 4:30 pm Monday - Friday. Community Care: Provides Veterans with local care in the community through approved non-VA medical providers for the Minneapolis VA Health Care System and VA Clinics. Veterans may be able to go to a non-VA provider using VA coverage for certain types of health services that are not provided by the VA, (612)467-6565 or (877)881-7618, 8:30 am - 3:30 pm Monday - Friday.

Offers holistic care in the following areas: Medical services: - Disease management - Medical social work - Occupational therapy - Recovery and wellness - Rehabilitation services - Physical therapy - Speech and language rehabilitation Private care services: - 24 hour/7 days a week care - Companions - Light housekeeping - Home health aides - Homemakers - Meal preparation - Medical reminders - Shopping

Provides social services to help in the following areas: - Discharge planning (nursing home, assisted living, home care, and other services needed) - Information and assistance in completing the Advance Directives Booklet (also known as Advance Directives or Healthcare Power of Attorney) - Information about resources - Support through illness, recovery, and loss

Provides comprehensive care management and coordination for older adults and people with chronic or complex health conditions. Support patients and caregivers by answering questions, facilitating communication among providers, helping implement individualized care plans, identifying community resources, supporting transitions of care, assisting with paperwork, and participating in care planning and conferences as needed.

Patients who need to speak with a financial counselor, need cost of care estimates or determine if they may qualify for financial assistance to pay for procedures may reach out about options. Financial counselors can help individuals understand patients' responsibilities and may offer no-interest payment plans. Other options may include: ?- Discount Program: Individuals who are uninsured or underinsured and have incomes less than 150% of the Federal Poverty Guideline may be eligible for getting help to pay their medical bill

Provides the following services: - Health care referrals - Advance Directives - Living wills - Nursing Home placement - Mental Health referrals - Patient advocacy - Discharge planning coordinator - Public education

Emergency medicine and Level 1 trauma center for severe and life-threatening situations that require immediate medical attention including: - Chest pain or pressure - Head injury - Heart attack or acute coronary syndrome - Seizures - Severe abdominal pain - Sexual assault - Shortness of breath or pneumonia - Stroke - Sudden, severe headaches, paralysis or weakness - Traumatic injury - Uncontrolled bleeding

Social workers are available to assist patients and their families with medical and social issues related to hospitalization, discharge planning, and continuity of care. A social worker can provide information and referrals to resources such as: - Adult day care services - Advance care planning - Assisted living facilities - Chemical dependency treatment services - Community agencies - County human services - Financial concerns - Home health care - Hospice - Medical equipment and supplies - Nursing homes and subacute/TCU (transitional care unit) services - Psychological services - Rehabilitation services - Senior housing - Transportation services

- Integrated care from social workers, nurses, physicians, nurse practitioners, occupational and physical therapists, and assistive-technology practitioners - Medical exams, wound care, urology and other specialized services for those with cerebral palsy, neuromuscular conditions, Spina Bifida, polio, etc. - Transitional program for teens who are living with disabilities and moving into adulthood with a focus on legal, medical, and independent-living issues - Assistive technology assessment and provision including custom seating, orthotics and prosthetics, powered mobility assessment, computer access, and augmentative and alternative communication - Pain and neuropalliative care - Resource Center offering printed, video, and online resources about disabilities and related issues - Social and emotional support through individual and family counseling - Rehabilitative therapies including physical, occupational, speech and language, and swallowing assistance

- Counseling and support services include: - Advance directives - Coping with grief - Coping with terminal illness - Employee assistance programs - Financial concerns - Issues related to abuse, neglect and violence - Issues related to separation from family, friends and home - Parental and caregiver concerns - Support and psychotherapy related to diagnosis, illness adjustment, treatment, and recovery - Vocational concerns - Referrals to county, state, and federal agencies and other social and financial agencies - Information and resources concerning long-term or chronic health care needs, including: - Child life needs - Home care - Hospice care - Nursing homes - Identifies therapy options or illness support groups to assist with the patient's illness or injury - Offers many services to help individuals manage their condition and treatment - Discharge planning - Transportation: Arranges transportation by providing referrals and help with coordination. Information for discounted parking rates for extended stays andmedical transport options including ground and air ambulance. - Lodging: Connects to local hotels and motels offering a small discount for people who stay in Rochester for medical reasons. Many hotels in Rochester offer free shuttle service to Mayo Clinic buildings.

Patients who need to speak with a financial counselor, need cost of care estimates, or determine if they may qualify for financial assistance to pay for procedures, may reach out about options. Financial counselors can help individuals understand patients' responsibilities and may offer no-interest payment plans. Other options may include: ?HealthPartners Clinics Financial Assistance Program: Available to patients unable to pay for emergency and other medically necessary care. Contact about a bill, talk about the cost of care, billing collection issues, or the financial assistance program.

All services of a community and tertiary care hospital, inpatient and outpatient, with specialties in cardiovascular care, oncology, neurosciences, rehabilitation, Women's care, transplant, renal dialysis, spine care, orthopedics, and behavioral health. Also includes: - Ambulatory center (day surgery and laser center): (612)863-3006 - Mental health and chemical dependency services: (612)863-8633 - Medical Records: (612)262-2300

Minnesota Licensed Skilled nursing facility Services provided are: - 24 hour licensed nursing care - Medication management - Oxygen therapy - Physical therapy, for restorative and maintenance care - Occupational therapy - Speech therapy - Dietary supervision and consults - Medical social services - Mental Health Support service Minnesota Licensed Bed Capacity: Hospital Beds = 20, Infant Bassinets = 6, Nursing Home Beds = 32 Federally Certified Beds: Medicare Hospital Beds = 20, Dual Medicare/Medicaid Skilled Nursing and Nursing Facility Beds = 32

- Assistive technology team designs customized orthotics, prostheses, and other adaptive technology - Child Life Specialists offering techniques for emotional support for children during hospital stay and procedures - Craniofacial evaluations and treatment for cleft lip/palate, facial paralysis, and other conditions - Feeding clinic provides evaluation and treatment of difficulty chewing or swallowing - First seizure clinic provides evaluation of children who've recently had seizures for the first time - Medical social work - Neurodiagnostic electroencephalograms (EEG) - Pediatric Neurology and Neurosurgery to treat disorders affecting the brain, nerves, and spinal cord - Pediatric Neuropsychology for disorders of the brain function such as epilepsy and other seizure disorders, traumatic brain injuries, and other neurological conditions - Pediatric Orthopedics to treat bone and muscle problems from neuromuscular conditions - Pediatric psychiatry for children with disabilities - Pediatric Rheumatology for children and teens who have a wide variety of complex rheumatic and inflammatory conditions - Plagiocephaly diagnosis and treatment for infants - Radiology and diagnostic imaging - Rehabilitation for brain injuries, spinal injuries, cerebral palsy, spina bifida, and motor skill development - Seating and mobility evaluations for wheelchairs and other adaptive equipment - Sleep medicine for children with disabilities that affect their sleep - Spasticity evaluation clinic - Specialized treatment for cerebral palsy including physical and occupational therapies, orthopedics, neurology, spasticity management, communication assistance, and assistive technology such as braces, wheelchair-seating systems, and other equipment - Therapy gym, playground, and pool that are accessible - Virtual rehab therapy

Patients who need to speak with a financial counselor, need cost of care estimates, or determine if they may qualify for financial assistance to pay for procedures, may reach out about options. Financial counselors can help individuals understand patients' responsibilities and may offer no-interest payment plans. Other options may include: ?HealthPartners Clinics Financial Assistance Program: Available to patients unable to pay for emergency and other medically necessary care. Contact about a bill, talk about the cost of care, billing collection issues, or the financial assistance program.

- Chemotherapy - General surgery - Hematology care - Lung cancer screening - Nutrition Therapy: Registered dietitians assess food needs and help individuals set goals to improve eating and manage weight - Oncology nurse navigation - Social Services: Social workers help individuals and their families find support for emotional or financial issues, and community resources - Surgical oncology

Provides a variety of specialty services. See website for complete list of specialties. Birth Center: (952)967-7619, provides birth services and support Breast Health Center: (651)254-4600, provides complete breast health care services Burn Center: (651)254-6979 or (800)922-2876, family burn camp in Ely, MN and information about other camps for children with burns Cancer Care Center: (651)254-3572, provides treatment forbrain, breast, colorectal, gynecologic, leukemia/lymphoma, lung, melanoma, prostate, and urinary cancer. Treatment is available for non-cancerous blood, autoimmune, clotting and bone marrow disorders. Center for Memory and Aging: (651)495-6306 diagnosis, treatment and prevention; research and autopsies for families who want to know the cause of their relative's dementia Family Support: (651)254-3456, provides continuing care planning, patient and family support, assistance in negotiating complex health care insurance and delivery systems Heart Center: (651)254-4887; diagnosis, treatment, and preventive health services for cardiology Neurology Services: (651)495-6300, evaluation and treatment of patients with seizures, epilepsy, headaches, Multiple Sclerosis, stroke or other neurological disorders Pain management: (651)495-6500, treatment for chronic/subacute pain problems Rehabilitation Institute: (651)254-3200, inpatient and outpatient rehabilitation services for individuals with serious illness, injury, or conditions that prevent them from functioning at their best, includes aquatic therapy, hand therapy, occupational therapy, rehabilitation psychology, and speech therapy

Provides the following services: - Home health aides - Homemaker/companion care - Personal care attendant - Rehabilitative services (physical therapy, occupational therapy, speech therapy, medical social services) - RN, LPN, skilled care

Provides professional services, support, and individualized health care in the home setting. Services available include: Home Health Aide: - Daily Living Activity Assistance: Ambulation, bathing, dressing, eating, grooming, toileting, and transferring - Exercises and range of motion Homemaker: - Dusting - Laundry - Light housework - Meal preparation - Shopping Skilled Care: - Medical social services - Nursing Services: Comprehensive terminal care, infusion therapy, medication supervision, newborn bili-blanket therapy, teaching, vein puncture for lab tests, and wound care - Rehabilitative Therapy Services: Occupational, physical, and speech Hospice Program: - Hospice care can be given in the patient's home, a hospital, nursing home, or private hospice facility. - Nurse on-call 24 hours/7 days a week. - Enables patients to continue an alert, pain-free life and to manage other symptoms so that their last days may be spent with dignity and quality.

- Billing: (612)262-9000 - Cardiac Diagnostic Testing: (763)236-9450 - Class Registration: (866)904-9962 - Foundation: (763)236-3961 - Health and Improvement Wellness: (866)904-9962 - Joint Replacement Center: (763)236-8860 - Medical Records: (612)262-2300 - Orthopedic Care: (763)236-2000 - Patient Pre-registration: (763)236-4110 - Pharmacy: (763)236-4111 - Physician Referral: (612)262-3333 or (800)877-7878 - Pulmonary Rehabilitation: (763)236-3047 - Social Services: (763)236-4050 - Spine Care Center: (800)827-8313 - Surgery Center: (763)236-4002

Provides specialty medical services, including: - Birthing Center - Breast Care Center - Cancer Care and Infusion Center - Cardiology - Diagnostic Imaging - Family Medicine - General Surgery - Nephrology - Nutrition and Dietetics - Occupational Therapy - Pain Management - Pediatrics - Physical Therapy - Rehabilitation services - Sleep Center - Social Worker on site - Speech Therapy - Sports Medicine - Surgery - Women's Health Center - Wound Center

Provides comprehensive care management and coordination for older adults and people with chronic or complex health conditions. Support patients and caregivers by answering questions, facilitating communication among providers, helping implement individualized care plans, identifying community resources, supporting transitions of care, assisting with paperwork, and participating in care planning and conferences as needed.

Provides specialty medical services including: - Athletic training - AutoAlert and Standard Lifeline services: Responds to the need for access to help in the event of a fall. A pendant-style help button that can automatically place a call for help if it detects a fall and an individual is unable to push the button themselves. Discreet, waterproof Personal Help button that an individual can wear around their neck as an adjustable medical alert necklace or on their wrist as a medical alert bracelet. - Birthing center - Cancer Institute - Cardiac rehabilitation - Courage Kenny Rehabilitation Institute: Features physical therapy services - E-visits - Hospice care - Joint replacement - Mammograms - Nutritional services - Occupational therapy - Orthopedic services - Pulmonary rehabilitation - Radiology - Speech therapy