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Local fire services

Bilingual advocates assist with:

• Court coordination with legal systems

• Crisis intervention

• Filing Orders for Protection

• Safe housing and relocation

• Safety plans and crime victim rights

• Supportive listening

Operates a ramp project to provide either a temporary or permanent ramp to make a home accessible for people with mobility impairments

Provides clubhouse atmosphere for people with mental illness

Provides specialty medical services such as:

• Allergy testing and treatment (507)389-8614

• Ear, nose, and throat conditions (507)385-4025

• Eye care center for routine eye exams, management of eye conditions, treatment, and optical eyeglasses and contacts for purchase (507)385-4074

• Family medicine

• Podiatry for foot and ankle conditions (507)385-4055

Provides law enforcement and community services.

Promotes the accessibility of early, intensive home and center based behavioral therapy including:

• Assessment and intervention

• Behavior management

• Speech and communication therapy

Transitional Services: Individuals receive damage deposits, essential furniture, household supplies, and moving assistance to help transition into their own home in the community. ?Nursing Home Relocation (NHR): Assists people who wish to move out of a licensed facility into stable community housing. Staff will research options based on the individual's preferences, then create a timeline, relocation plan, help identify needed community support, and manage all aspects for a seamless move.

• Also helps secure medical, social services, and support needed to help an individual live as independently as possible. Those services can include hiring a personal care attendant (PCA) who can help with essential daily activities like bathing, dressing, and eating.

Provides the following services:

• Accompaniment to medical appointments

• Assessment of needs

• Care coordination and consultation by licensed nurses and social workers

• Caregiver coaching

• Facilitation of family meetings and professional care conferences

• Information and referral to services

• Liaison for family members with health care providers

• On call only services that provide 24/7 support and guidance in the event of a crisis

• Review of current Medicare, Medicaid, and private insurance coverage, providing explanation of benefits and assistance with organizing and submitting health insurance claims and/or hospital bills

The fire department is responsible for responding to emergencies, preventing fires, and providing emergency medical services. Also educates the public about fire safety and emergency preparedness.

Cash-grant program for adults with low incomes experiencing a household emergency. Adults can receive assistance once every 12 months. The assistance received must resolve the crisis. Adults must use their own money first. The amount of assistance provided might not cover the entire emergency, but it can help. ?Short-term, one-time grant assistance for persons in a financial crisis because of fire, flood, storm, illness, accident, theft, utility shut-off, eviction, foreclosure, moving expense, necessary home repairs, or need for furniture or appliance replacement or repair.

A referral system for the Early Intervention Program, a system of coordinated services that promotes the child's growth and development and supports families during the critical early years. Early intervention services are for eligible children ages birth - 3 and their families. The program is federally mandated through the Individuals with Disabilities Education Act (IDEA).

Provides housing with services within each of the assisted living communities. Features and amenities include:

• Barber and beauty salon

• Daily living assistance

• Emergency pendant

• Health monitoring

• Individualized care plan

• Medication management

• Studio, one and two-bedroom apartments

• Variety of scheduled events and activities

• Walk-in shower

• Wellness and fitness programs

?Note: Additional amenities vary by location

Supports adults with mental health challenges by helping them learn to cope with daily life obstacles, stabilize their health, and improve functioning through structured and supportive care. It offers services like group therapy, psychoeducational classes, social skills training, goal setting, and family meetings, tailored to individual needs. Participants generally attend two to three times per week over about three months, working toward improved emotional, social, and behavioral well-being.

• Materials: AV sets, books, business directories, compact discs, large print books, magazines, newspapers, eBooks, downloadable audio books, videos, books on CD and audio, and DVDs

• Services: Online catalog, reference assistance, Internet access, electronic magazine access, inter-library loan services, preschool story times, summer reading program, homebound services, meeting rooms for public use (at some branches), and copy machines

Mayor and City Council Members

• Member contact information

Animal Control

• Lakes Area Police phone (651)257-0622; performs animal control services relating to dogs and cats. Residents experiencing problems with non-domesticated animals such as rodents should call a pest control company for removal of the nuisance.

Building Department

• Code and zoning enforcement

• Commercial and residential building permit, plan review of new construction, including remodels/renovations

• Building inspections phone

• Building, HVAC, plumbing, and septic inspections

• Issuing of permits for burning, sign, etc.

City Attorney City Engineer City Parks ?- Offers many city parks featuring park pavilions/shelters along with camping opportunities Economic Development ?- Works closely with the local Chisago Housing Redevelopment Authority to provide business assistance to interested developers Election ?- Ballot information, election information, serving as an election judge, voter registration, and voting absentee/voting early Finance Department ?- Coordination and planning of all city financial information including annual budget and tax levy

• Process accounts receivable, accounts payable, and utility billing

License and Permits

• Includes peddlers, special event permit, and more

• Dog and cat licenses. New licenses are $10 annually and renewals are $5. Certificate of rabies vaccination must be submitted at time of application.

Public Works Department ?- Responsible for maintenance and construction of municipal facilities, equipment and associated infrastructure including streets, sidewalks, parks, public buildings, traffic signals, and city-owned vehicles.

• Also responsible for water and sewer system. Individuals with sewer problems should call city hall during office hours. On weekends, holidays, and after hours, individuals should call (651)706-3466.

• Compost Site: (651)257-0620. Located at the Chisago Lakes Joint Wastewater Treatment Site on County Road 24, 31501 Lofton Avenue North. Open 2 pm - 7 pm Wednesday; 9 am - 4 pm Saturday; 1 pm - 4 pm Sunday. Residents can compost leaves, grass clippings and brush (up to three inches in diameter). Individuals wishing to drop off raw compost will be asked for identification (driver's license, sewer, and water bill and/or tax statement) showing their address.

• Aid victims in understanding the criminal justice process, inform victims of their rights, inform victims of financial remedies, provide support, court related services and referrals

• Responsible for legal representation of county

• Criminal Prosecution

• Civil Representation and duties as defined by Statute

A health and wellness coach helps an individual define their personal wellness and the steps to achieve that vision:

• Build and strengthen resilience
• Build upon strengths
• Change unwanted habits
• Learn strategies for dealing with obstacles
• Set realistic goals

Common areas of focus include exercise, nutrition, sleep, and stress.

Helps people develop skills and knowledge to improve their lives and communities. Offers a variety of programs for learners of all ages. Class offerings include robotics, sports and recreational activities, and more.

• Blood Donor Ambassador: Volunteers are needed to welcome visitors to Red Cross facilities or blood drives and take their temperature before they enter.

• Facilities: Utilizes volunteers in a variety of roles, from groups who can assist with vehicle cleaning to individuals who help with front desk service or fix-it projects around the building.

• Health and Safety: Volunteers are needed to be an integral part of teaching life saving skills. Volunteers teach hands-only CPR.

• Service to the Armed Forces: Volunteers support military members and their families. Volunteers assist with outreach (such as briefing on Red Cross services at pre-deployment events, or sorting and delivering holiday cards for active and veteran military members) and help in a variety of capacities at VA hospitals.

• Specialties: All departments at the Red Cross utilize volunteers. Professionals in the fields of photography, accounting, information technology and other specialized areas can contribute their talents.

Disaster Services Helps individuals, families, and communities prepare for, respond to, and recover from disasters including:

• Prepare: Volunteers are needed to support programming such as conducting workshops on the importance of preparedness, presenting at community events, participating in the Home Fire Campaign to educate around and install smoke alarms, and teaching youth coping skills and tools when faced with emergencies through the Pillowcase Project. Volunteers fluent in other languages (Hmong, Oromo, Somali and Spanish in particular) are needed in an effort to reach all community members.

• Respond: Volunteers are needed to respond in-person, coordinate efforts behind-the-scenes (on-call disaster dispatchers for dispatching volunteer responders in a community), provide medical expertise, provide mental health expertise and provide public affairs expertise (press releases to media outlets). Most of these roles require on-call hours and that volunteers be at least ages 18 and older, commit to at least 1 year of service and attend approximately 20 hours of prerequisite training.

• Recover: Volunteers are needed to assist clients with resources after a disaster has occurred.

Assists tenants in building apartment search skills, learning tenant rights and responsibilities, and, budgeting/creating a debt repayment plan. Additional services include:

• Assists tenants in establishing an action plan to either eliminate, explain, or correct problems associated with tenant screening

• Assists tenants with obtaining and understanding tenant screening reports through education and advocacy

• One-on-one assistance to address individual rental issues

• Provides a financial literacy certificate training

• Provides referrals to metro area vacancies (as available)

The Energy Assistance Program helps pay heat and electricity costs. Payments for energy bills are sent directly to the household's energy company or fuel provider for propane, fuel oil, or wood. Financial assistance varies depending on household income and fuel costs. Also, the program helps homeowners repair or replace a failing furnace. The Energy Assistance Program provides additional grants for eligible households who need help with:

• Getting reconnected to heat and power after disconnections

• Paying for emergency fuel deliveries of propane, heating oil, or biofuel

• Preventing disconnection

The deadline to apply for this program was May 31, 2025. Applications for the 2025 - 2026 heating season will be accepted starting September 2025.

Free legal advice and basic services on a variety of civil issues including immigration, housing, and debt collection

Provides scholarships for early childhood/preschool programs to eligible families, scholarship awards up to $7500

Addiction Busters Support Group: For people struggling with chemical or behavioral addiction. Discuss alternative, cognitive approaches that may help battle addiction in new and different ways.

• Open to all genders

Choosing Healthy Sexual Boundaries Support Group: For men who are committed to gaining and maintaining healthy sexual behavior. Inappropriate sexual behavior can carry social, legal, and even criminal consequences. Provides a confidential, non-confrontational, and non-judgmental place to talk with other men about healthy sexual boundaries.

• Open to men only

Gay Issues Support Group: Men express feelings about life's challenges and experiences, and what it means to be gay and male (you don't have to be gay to attend).- The Gay Issues Support Group is a place where men can discuss issues of sexuality, coming out, relationships, and cultural attitudes in an open, affirming, and supportive environment. Members of this group support each other to build a positive sense of self and community, find friendships that affirm and help understand, accept, and cope with family, workplace, and relationship issues.

• Open to men only

General Men's Issues/Relationship Issues Support Group: For men to express feelings about the process of life's challenges and experiences, and what it means to be a man in our culture. Many men also share feelings, thoughts, and opinions about general issues that interfere with healthy living, personal crises, loss of meaning, and men's health and wellness. Men express feelings about separation, divorce, breaking up with a lover, and topics such as child custody/legal hassles, parental problems, financial woes, etc., and find men in the group who have been through similar life challenges and are always ready to listen and provide emotional support.

• Open to men only

ManKind Project Open Circle: Serves as a place where men can develop their emotional intelligence, practice accountability to their commitments of service to others, and practice authenticity in Actions and declarations. It was formed to make a place for men who are not affiliated with any of the existing groups to have a place to meet on a drop-in or visitor basis. Enables participants to witness other men practice clarity of self-expression from their hearts rather than their heads.

• Open to men only

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