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Regional Coordinated Entry to Housing Programs agency The family development program provides services that help persons with emergencies and crises, self-sufficiency, shelter and housing, homeless services, and several special projects. Services may include:

• Case management

• Emergency housing

• Foreclosure prevention assistance

• Permanent supportive housing

• Rent/deposit assistance

• Transitional housing

Patient Call Center: (612)467-1100 Applying for and determining eligibility for VA health care benefits: Apply online or complete an Application for Health Care Benefits (Form 10-10EZ) and mail to Minneapolis VA Health Care System, Patient Access Center (17A1), One Veterans Drive, Minneapolis, MN 55417. (877)-222-VETS, 7 am - 7 pm Monday - Friday. Visit website for more information https://www.minneapolis.va.gov/patients/eligibility.asp or https://www.choose.va.gov/health/ Scheduling Appointments: Visit website for detailed information on how to make an appointment by phone or online https://www.minneapolis.va.gov/patients/appointments.asp. AudioCare provides the option to cancel, confirm, or reschedule an existing appointment 24 hours/7 days a week, (855)560-1721. Access to Care website provides information to help decide the best VA location to receive care, https://www.accesstocare.va.gov/ Lodging Options: There are several choices in overnight accommodation and transportation for patients or families of military service members being treated at the Minneapolis VA Medical Center. For assistance and complete information, call the Lodging Office (866)414-5058 ext. 4289 or (612)467-4289, 8 am - 4:30 pm Monday - Friday. Visit website for more information https://www.minneapolis.va.gov/visitors/visi_lodging.asp Veterans Health Identification Card (VHIC): The VHIC is issued only to veterans who are eligible for VA medical benefits and only for the purpose of identification and check-in for VA medical appointments. Veterans do not need a VA identification card to access VA health care. Visit the Eligibility & Enrollment Desk in the Flag Atrium near the main entrance, or call (877)222-8387. Advance Directives: A legal form that helps doctors and family members understand the patients wishes about medical and mental health care. Customer Service/Patient Advocates: Provides personal attention and works on behalf of veterans and their families and caregivers to address and resolve important issues related to individuals concerns and rights as a patient. Compliments, complaints or concerns about patient care quality and safety can be directed to Patient Advocates at (612)467-2106. Billing and Insurance: (866)347-2352 Release of Information: Processes requests for medical records and assists providers with completing forms for patients. The Release of Information Office is located in the basement between the center elevators and the outpatient elevators, room BR-105, across from the Blood Draw clinic, (612)467-1992, fax number is (612)467-2197. Caregiver Support Program: Caregiver Support Program (612)467-5405, Caregiver Support Line (855)260-3274, and Services For Family Caregivers of Veterans, Minneapolis (612)467-5405, Saint Cloud (320)252-1670 ext. 7283. Chaplain Service: Offers pastoral care and spiritual counseling to all patients, their families, and the hospital staff. Worships services are held every day of the week and Chaplains are available for individual visits, Chaplain Service Office, First Floor, Flag Atrium, (612)467-2027 ext. 31-2027, 8 am - 4:30 pm Monday - Friday. Community Care: Provides Veterans with local care in the community through approved non-VA medical providers for the Minneapolis VA Health Care System and VA Clinics. Veterans may be able to go to a non-VA provider using VA coverage for certain types of health services that are not provided by the VA, (612)467-6565 or (877)881-7618, 8:30 am - 3:30 pm Monday - Friday.

• Free, confidential HIV and Hepatitis C testing with same-day results

• Medical case management to support access to care and resources

• Peer and professional support groups covering HIV education, disclosure, wellness, nutrition, stress reduction, harm reduction, and community resources

The assessment helps determine public programs that might pay for an individual's long-term services and supports or help them learn about other options if they don't qualify for publicly funded programs. It is required to determine eligibility for: Community First Services and Supports - CFSS (formerly known as Personal Care Assistance - PCA) Home and Community-Based Waivers based on age:

• Individuals Over 65 Years Old: Alternative Care (AC); Elderly Waiver (EW)

• Individuals Under 65 Years Old: Brain Injury Waiver (BI); Community Access for Disability Inclusion Waiver (CADI); Community Alternative Care Waiver (CAC)

Intellectual and Developmental Disability (IDD) Services (also known as Rule 185 Case Management Family, friends, or others can attend the assessment. The assessment is in person at the individual's home or at a place of their choice, and it lasts about two hours.

Provides case management to adults with serious and persistent mental illness and children with serious emotional disorders Case management services are designed to help individuals gain access to needed medical, social, educational, financial, and other services and to coordinate and monitor the delivery of these needed services

Improves health outcomes by coordination of care between physical and mental health care and other service providers for individuals who are not receiving case management services

• Provides assessments
• Case Management
• Adult Foster home licensing, Day Care licensing
• Money Management
• Pre-petition screenings

The assessment helps determine public programs that might pay for an individual's long-term services and supports or help them learn about other options if they don't qualify for publicly funded programs. It is required to determine eligibility for: Community First Services and Supports - CFSS (formerly known as Personal Care Assistance - PCA) Home and Community-Based Services Waivers based on age:

• Individuals Over 65 Years Old: Alternative Care (AC); Elderly Waiver (EW)

• Individuals Under 65 Years Old: Brain Injury Waiver (BI); Community Access for Disability Inclusion Waiver (CADI); Community Alternative Care Waiver (CAC)

Intellectual and Developmental Disability (IDD) Services (also known as Rule 185 Case Management) Family, friends, or others can attend the assessment. The assessment is in person at the individual's home or at a place of their choice, and it lasts about two hours.

Assists adults with a serious and persistent mental illness in gaining access to needed medical, social, educational, vocational, and housing services within the community. Case managers meet with clients at a variety of community locations, including residences that are convenient and easily accessible for those involved in the program.

Confidential, free HIV testing for Native Americans and pre- and post-testing counseling and referrals Ganawenima Case Management provides counseling and support services to individuals with HIV/AIDS and their families. Services include advocacy, assessments, care plans, and referrals to western and traditional medicine.

Child and Adolescent Gender Services Helps families understand various gender issues by developing customized treatment plans that may include:

• Individual, family, and/or group therapy and psychoeducation

• Communication and consultation with psychiatric and general mental health providers (when applicable)

• Medical care including: individualized information sessions on puberty suppression and hormone therapy; gender affirming medication interventions including puberty suppression, men- strual suppression, and hormone therapy

• Care coordination to help clients navigate the healthcare system and access resources

Adult Gender Services Services for adults and their families may including:

• Individual, family, and/or group therapy and psychoeducation

• Therapeutic sessions to explore and discuss relationships and sexual health (pleasure-oriented positive sexuality)

• Psychiatric referral

• Individualized information sessions on gender affirming hormone therapy options

• Gender affirming medical care including menstrual suppression and individualized hormone therapy, including low dose options

• Stabilization of common medical conditions, with referral to specialty and primary care as needed

• Gender affirming preventive care counseling

• Referral letters for medical interventions such as surgery

• Care coordination to help clients navigate the healthcare system and access resources

Therapeutic and Peer Support Groups Meets twice a month, topics include:

• Exploring embodiment goals and navigating medical interventions

• Coming out to friends and family

• Navigating social transition

• Sexuality, dating, and friendships

Provides long-term group home residential placement and temporary shelter for youth. Youth participate in individual and family therapy as well as group skills. Youth placed in temporary shelter are provided basic needs services with an immediate needs assessment completed at intake. Services available include:

• After-care support is available after placement

• Discharge planning with family/guardian,

• Licensed clinical therapist on staff

• Individual weekly goals, needs assessments, and treatment plan

• Registered nurse on staff

• Weekly group educational skills

Provides comprehensive care management and coordination for older adults and people with chronic or complex health conditions. Support patients and caregivers by answering questions, facilitating communication among providers, helping implement individualized care plans, identifying community resources, supporting transitions of care, assisting with paperwork, and participating in care planning and conferences as needed.

Offers a comprehensive range of addiction treatment services, combining spiritual guidance with evidence-based therapies to support individuals in their recovery journey. Services offered:

• Aftercare Program: Aims to support clients in maintaining sobriety post-treatment.

• Case Management Services: Personalized case management to coordinate care and resources, facilitating clients' recovery journey.

• Family and Couples Counseling: Therapeutic services aimed at improving relationships and communication within families and couples affected by addiction.

• Group Therapy: Fosters peer support and shared experiences among individuals in recovery.

• Health Education and Counseling: Educational sessions on health topics, including HIV/AIDS and hepatitis, to promote informed decision-making.

• Individual Counseling: Personalized counseling sessions aimed at addressing the unique challenges and needs of each client in their recovery process.

• Men's Residential Program: A 90-day, low-intensity residential treatment program for up to 10 men, featuring group therapy, individual counseling, and community engagement activities.

• Outpatient Services: Structured outpatient program lasting 10 consecutive weeks, providing flexibility for clients to maintain daily responsibilities.

• Relapse Prevention Program: A weekly program designed to equip clients with strategies and tools to prevent relapse and sustain long-term recovery.

• Rule 25 Assessments: Comprehensive assessments to determine the appropriate level of care for individuals seeking treatment for substance use disorders.

• Transitional Housing: Provision of sober living environments to support clients in the transition back into independent living.

• Vocational Training and Educational Support: Assistance with vocational training and educational support to enhance clients' employability and life skills.

• Trauma-Related Counseling: Specialized counseling to address and heal from past traumas that may impact recovery.

• Women's Residential Program: A 90-day, low-intensity residential treatment program for up to 10 women, offering similar therapeutic services tailored to women's needs.

Helps stabilize families by providing resources and services such as parenting and life skills, prevention and reunification, and housing. ?- Family Spirit Home Visiting Program: Provides an early childhood home visiting program designed specifically for American Indian communities, and is being implemented through a partnership with the Division of Indian Work.

• Indian Child Welfare Act (ICWA) Collaborative: Provides advocacy services and intensive case monitoring to in-state Minnesota Native families who are involved in Child Protection.

• Life Skills Parenting and The Family Support Program: Partners with Hennepin County to improve outcomes for Native families by providing family counseling, parenting support, life skills training, appropriate referrals, and education in child development and cultural values.

• Section 8 Supportive Housing: Provides long-term housing for families who have experienced chronic homelessness. Tenants must demonstrate a commitment to sobriety and agree to MIWRC's zero tolerance policy for onsite substance use, gang affiliation, and/or interpersonal violence.

Case Management Supportive and personalized services 24/7 on-call support Easy access to our full continuum Access to respite care Licensing Assigned Licensor to each home Help throughout the licensing process Virtual and in-person support groups Annual training opportunities provided at no cost

Home Care Services

• After-hospital care
• Blood pressure monitoring
• Cancer care management
• Care for respiratory illness
• Diabetes monitoring and management
• Home infusion therapy
• Home safety evaluation and modification
• Medication management and teaching
• Nutrition counseling
• Orthopedic patient care
• Physical, occupational, and speech therapies
• Post-partum care
• Social work and long-range planning
• Wound care

Personal Care Services

• Bathing, dressing, and grooming
• Exercise and mobility assistance
• Light housekeeping
• Meal preparation

Home Support Services

• Care management
• Companionship and emotional support
• Foot care
• Functional and cognitive assessments
• Homemaker services and meal preparation
• Home maintenance
• Home management services and errands
• Laundry assistance
• Medication management
• Personal care assistance (dressing, bathing and hygiene care)
• Shopping and errand assistance
• Transportation and escort to physician appointments
• Travel companion and escort for trips or events
• Wellness and safety monitoring

Offers the following adult health services to support community members' well-being:

• Case Management: Helps people access, coordinate, and monitor needed educational, medical, social, and vocational services based on assessed needs and preferences

• Foot Care Clinics: Offers foot care services by appointment, including nail trimming, filing, blood pressure checks, education, and referrals, with no one denied for inability to pay.

• Reproductive and Sexual Health: Provides free or low-cost reproductive and sexual health services to all, delivered by nurses and a physician assistant in a confidential setting.

Assists people with obtaining and keeping permanent housing. Services include: ?- Assistance with employment, transportation, and benefits

• Case management

• Community outreach

• Crisis intervention

• Housing search assistance

Home health care services provided:

• Adult Rehabilitative Mental Health Services (ARMHS)

• Foot care

• Independent Living Skills services

• Home health aide services

• Homemaker assistance

• Occupational, physical, and speech therapy

• Personal care attendant

• Skilled nursing

• Services on holidays

Helps seniors live safely and as independently as possible Services include:

• Case management
• Companionship
• Free customized information and referral for senior housing options
• Home Health Aides
• Laundry and light housekeeping
• Life care management
• Meal planning, preparation, and grocery shopping
• Nursing care
• Personal care
• Service coordination
• Transportation for appointments and outings

In partnership with the Minnesota Department of Veterans Affairs (MDVA), the CORE program offers casework, outreach, referral, and education. Behavioral Health Counseling:

• Deployment and reintegration support

• Diagnostic assessments

• Individuals and couple counseling

• Family counseling and support

• Trauma-focused Behavioral Therapy

Caregiver Support Respite:

• Caregiver coaching and counseling

• Classes and workshops to caregivers

• Emergency care planning

• Support groups

Case Management:

• Case management services to create a personalized plan identifying beneficial services and resources based on an individual's situation

Financial Counseling:

• Budget and financial counseling services

• Credit improvement

• Debt management

• Foreclosure prevention

• Homeownership

• Student loan counseling

Homeless Initiative:

• In a collaboration with Minnesota's Heading Home, staff work with homeless veterans to find solutions for short and long-term shelter

Veterans Support Groups:

• Men's veterans PTSD support group

• Women's support groups for family members of veterans

Case managers work with a variety of adults including those with traumatic brain injuries, intellectual disabilities, or mental illnesses. With all participants a support plan is developed and implemented. Assistance is provided in completing assessments, arranging services, monitoring services, and consulting and advocating on behalf of individuals.

The Kathleen Blatz Family Recovery Program offers support and an alternative to families involved in abuse, neglect and dependency cases where identified parental substance addiction is the primary factor. The Recovery Specialists offers support while monitoring clients on their pathway to recovery. Recovery Specialists serve as a liaison between the client, child protection case manager, treatment case manager and probation officer if appropriate. There is a unique blend of mentoring and monitoring

Offers a walk-in resource center that provides support and connections for individuals in crisis or in need. Services include advocacy, employment and housing assistance, limited financial support for eligible households (e.g., essential needs or transportation), resource navigation, and referrals to additional community programs.